Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth.<\/p>\n
We\u2019re seeking a Customer<\/strong> Solution Architect Team Lead<\/strong> to captain a high-performing team of Customer Solutions Architects and help drive the adoption of Supabase across a diverse range of customers: from agile startups building towards their first launch to established brands with highly scaled workloads. This role will support the East Coast region across the Americas.<\/p>\n As the CSA Team Lead, you will be responsible for both people management and customer outcomes<\/strong> – supporting team execution while developing repeatable best practices across pre-sales discovery, proof-of-value onboarding, and technical success.<\/p>\n At Supabase, CSA Leads oversee a portfolio of high-value customers by empowering their team<\/strong> to deliver technical excellence and long-term customer success. You’ll work directly with the team to:<\/p>\n Hire, coach, and grow a global team of CSAs who serve as trusted technical advisors to our customers.<\/p>\n<\/li>\n Collaborate with Sales, Product, and Engineering to define and scale the CSA motion across the full customer journey\u2014from discovery through adoption and renewal.<\/p>\n<\/li>\n Create structured onboarding, training, and development plans for CSAs to level up in technical storytelling, Postgres optimization, and customer success strategy.<\/p>\n<\/li>\n Ensure CSAs consistently deliver successful outcomes, unblock adoption, and drive value for paid Team and Enterprise accounts.<\/p>\n<\/li>\n Work directly with strategic customers when needed\u2014especially during complex escalations, architectural deep dives, or critical onboarding milestones.<\/p>\n<\/li>\n<\/ul>\n You’ll be joining our team to support Supabase Team & Enterprise customers, where you will be expected to lead and innovate around the following areas of responsibility:<\/p>\n Lead and review technical discovery led by CSAs to uncover business and technical objectives, set appropriate expectations of the Supabase platform, and define the criteria for success.<\/p>\n<\/li>\n Guide CSAs in designing and presenting platform demonstrations tailored to high-value customers, helping them clearly articulate the value of the Supabase platform and team.<\/p>\n<\/li>\n Collaborate with Growth team members to size deals, provide anticipated usage estimates, and identify potential workloads supported by the Platform.<\/p>\n<\/li>\n<\/ul>\n Support your team in defining and executing proof-of-value scopes that balance business outcomes with low-friction onboarding.<\/p>\n<\/li>\n Ensure CSA-owned timelines, success criteria, and engagement tactics result in a high proof-to-conversion success rate.<\/p>\n<\/li>\n Build reusable onboarding flows (email sequences, docs, templates, webinars) that accelerate time-to-value for new customers.<\/p>\n<\/li>\n<\/ul>\n Help your team build detailed account plans focused on both short-term adoption and long-term expansion opportunities.<\/p>\n<\/li>\n Provide ongoing technical coaching for CSAs conducting architecture reviews, schema design evaluations, and performance tuning for production workloads.<\/p>\n<\/li>\n Partner cross-functionally to advocate for customer feedback, share emerging customer needs with Product & Eng, and communicate roadmap milestones back to customers.<\/p>\n<\/li>\n<\/ul>\n Coach CSAs to act as internal and external champions of Supabase, building trust with customers through consistency, clarity, and deep product expertise.<\/p>\n<\/li>\n Uphold a standard of excellence in customer engagement, ensuring Supabase becomes embedded in the way our customers build.<\/p>\n<\/li>\n<\/ul>\n 6+ years of experience in Solutions Architecture, Technical Account Management, or Database Engineering.<\/p>\n<\/li>\n 2+ years of people management or team leadership experience<\/strong>, ideally in a high-growth, technical startup environment.<\/p>\n<\/li>\n Strong background with relational databases (PostgreSQL preferred), with a deep understanding of schema design, indexing, and query performance.<\/p>\n<\/li>\n Hands-on experience building modern web applications using frameworks like React, Svelte, Vue, or Node.js.<\/p>\n<\/li>\n Clear, confident technical communicator and storyteller. Must be able to distill complex technical topics into actionable outcomes for customers and team members alike.<\/p>\n<\/li>\n Experience navigating stakeholder alignment, conflict resolution, and collaborative problem-solving across teams.<\/p>\n<\/li>\n Familiarity with tools such as HubSpot, BigQuery, and internal BI dashboards.<\/p>\n<\/li>\n<\/ul>\n Fully Remote<\/strong><\/p>\n We hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world.<\/p>\n<\/li>\n ESOP<\/strong><\/p>\n Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we\u2019re building together.<\/p>\n<\/li>\n Tech Allowance<\/strong><\/p>\n Use this budget to set up your ideal work environment\u2014laptop, monitor, headphones, or whatever helps you do your best work.<\/p>\n<\/li>\n Health Benefits<\/strong><\/p>\n Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family\u2019s health are important to us.<\/p>\n<\/li>\n Annual Off-Sites<\/strong><\/p>\n Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It\u2019s a highlight of our year.<\/p>\n<\/li>\n Flexible Work<\/strong><\/p>\n We operate asynchronously and trust you to manage your own time. You know what needs to be done and when.<\/p>\n<\/li>\n Professional Development<\/strong><\/p>\n Every team member receives an annual education allowance to spend on learning\u2014courses, books, conferences, or anything that supports your growth.<\/p>\n<\/li>\n<\/ul>\n Supabase was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love.<\/p>\n 280+ team members<\/p>\n<\/li>\n 55+ countries<\/p>\n<\/li>\n 20+ languages spoken<\/p>\n<\/li>\n $500M raised<\/p>\n<\/li>\n 500,000+ community members<\/p>\n<\/li>\n<\/ul>\n We move fast, build in public, and use what we ship. If it\u2019s in your project, we probably use it in ours too. We believe deeply in the open-source ecosystem and strive to support\u2014not replace\u2014existing tools and communities.<\/p>\n We keep things simple, async-friendly, and respectful of your time:<\/p>\n Apply \u2013 Our team will review your application.<\/p>\n<\/li>\n Intro Call \u2013 A short video chat to get to know each other.<\/p>\n<\/li>\n Interviews \u2013 Up to four calls with:<\/p>\n Team Leads<\/p>\n<\/li>\n Future teammates<\/p>\n<\/li>\n Someone cross-functional from product, growth, or engineering (depending on the role)<\/p>\n<\/li>\n Someone from our leadership\/founding team<\/p>\n<\/li>\n<\/ul>\n<\/li>\n Decision \u2013 We may follow up with a final question or go straight to offer.<\/p>\n<\/li>\n<\/ol>\n All communication is remote and we aim to move fast.<\/p>\n","protected":false},"excerpt":{"rendered":" Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are…<\/p>\n","protected":false},"author":1,"featured_media":323668,"template":"","meta":{"_promoted":"","_job_location":"USA, Canada","_application":"https:\/\/jobicy.com\/jobs\/145204-customer-solution-architect-team-lead-amer","_company_name":"Supabase","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-categories":[179],"job-types":[16],"job_listing_tag":[205,206,171,207],"class_list":["post-323667","job_listing","type-job_listing","status-publish","has-post-thumbnail","hentry","job_listing_category-customer-support","job_listing_type-full-time","job_listing_tag-client-service","job_listing_tag-customer-help","job_listing_tag-customer-service","job_listing_tag-support-specialist","job-type-full-time"],"yoast_head":"\nWhat You\u2019ll Do<\/strong><\/h2>\n
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Pre-Sales Discovery:<\/strong><\/h2>\n
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Proof-of-Value Onboarding<\/strong><\/h2>\n
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Customer Success & Expansion<\/strong><\/h2>\n
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Trust & Platform Advocacy<\/strong><\/h2>\n
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Preferred Experience<\/strong><\/h2>\n
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What We Offer<\/strong><\/h2>\n
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About the Team<\/strong><\/h2>\n
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Hiring Process<\/strong><\/h2>\n
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