{"id":323669,"date":"2026-06-01T00:00:00","date_gmt":"2026-05-31T23:00:00","guid":{"rendered":"https:\/\/www.remotetribe.life\/remotejobs\/job\/customer-success-manager-6\/"},"modified":"2026-06-01T00:00:00","modified_gmt":"2026-05-31T23:00:00","slug":"customer-success-manager-6","status":"publish","type":"job_listing","link":"https:\/\/www.remotetribe.life\/remotejobs\/job\/customer-success-manager-6\/","title":{"rendered":"Customer Success Manager"},"content":{"rendered":"<p>As a <strong>Client Success Manager<\/strong>, you will be a strategic partner and trusted advisor to key clients. Your primary mission is to ensure their success, drive satisfaction, and maximize value throughout their lifecycle with Navan. A critical component of this role involves leading the strategic and technical migration of clients from legacy R&amp;M technology to the Navan platform, ensuring a seamless and high-touch transition. You will develop strong relationships with key program stakeholders, acting as the &#8216;voice of the customer&#8217; to prioritize adoption, retention, and long-term partnership over commercial focus.<\/p>\n<p><strong>What You&#8217;ll Do:<\/strong><\/p>\n<ul>\n<li>Serve as the overall owner of the client relationship and the success of the customer&#8217;s migration journey and subsequent post-sales activities.<\/li>\n<li>Drive complex, multi-stakeholder client migrations from legacy R&amp;M technology onto the Navan platform, managing the project from initial scoping to go-live and hypercare..<\/li>\n<li>Drive product adoption, retention, and compliance by providing consultative advice and customer enablement (training for end-users and administrators).<\/li>\n<li>Develop and maintain strong, multi-level trusted advisor relationships with executive stakeholders to ensure strategic alignment and ongoing customer satisfaction.<\/li>\n<li>Conduct regular health checks, Quarterly Business Reviews, and Strategic Business Reviews to proactively assess customer health, satisfaction, adoption, and retention, with a focus on churn prevention.<\/li>\n<li>Act as the &#8216;Voice of the Customer&#8217; for internal teams (Product, Engineering, Sales) by providing feedback on platform optimization, addressing product gaps, and resolving escalations.<\/li>\n<li>Maintain a deep understanding of the Navan product and integrated Premier value proposition to speak with customers about the most relevant features and functionality.<\/li>\n<li>Work closely with Product and Engineering on identification\/tracking of enhancement requests.<\/li>\n<\/ul>\n<p><strong>What We&#8217;re Looking For:<\/strong><\/p>\n<ul>\n<li>7+ years of experience in Customer Success Management or Account Management, with a focus on client happiness and retention.<\/li>\n<li>Proven experience managing complex, multi-stakeholder migration or implementation projects, in the Corporate Travel Management industry, preferably with Law firm or other professional service client industry experience.<\/li>\n<li>Exceptional project management, organizational, and strategic problem-solving skills to navigate complex change management during migrations.<\/li>\n<li>High EQ and strong communication skills with the ability to manage change resistance and gain executive buy-in across customer program administrators and stakeholders.<\/li>\n<li>Drive for results, client-focused mindset, and high attention to detail.<\/li>\n<li>Bachelor\u2019s degree preferred or similar professional experience.<\/li>\n<\/ul>\n<div>\n<div>\n<div>The posted pay range represents the\u00a0anticipated\u00a0low and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate\u2019s starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate\u2019s skills and experience, market demands, and internal parity.<br \/>For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter.<\/div>\n<div>Pay Range<\/div>\n<div>$97,500\u2014$130,000 USD<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>As a Client Success Manager, you will be a strategic partner and trusted advisor to key clients. 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