POSITION SUMMARY:<\/p>\n
The Attraction Instructor is a versatile professional and pivotal position in ensuring guest satisfaction through the delivery of top-tier hospitality and safety standards within tours, attractions, and excursions on the Destination. This multifaceted role encompasses group instruction, safety enforcement, and specialized land, water, and height rescues. The Attraction Instructor role thrives on guest interaction, fostering a positive work atmosphere, prioritizing customer service, and delivering safety across all activities.<\/p>\n
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The Attraction Instructor specializes in leading, instructing, guiding, and overseeing tour participants, ensuring safety, enhancing the guest experience, and executing flawless operations in attraction, tours, activities, and experiences as directed by the Attractions & Recreation Lead. The core focus remains on guest safety, immediate response to emergencies, and proficient execution of advanced life-saving procedures in various environments.<\/p>\n
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Emotional resilience is paramount as the Attraction Instructor must maintain composure and rationality during high-stress situations, effectively managing their reactions and making sound decisions even in challenging circumstances. The role may also entail support for other aquatic activities and participation in the lifeguard program. Essential qualifications include exceptional guest engagement, meticulous attention to detail, a proactive problem-solving approach, unwavering concentration, strong swimming prowess, proficiency in CPR\/First Aid, and comprehensive knowledge of our products and services.<\/p>\n
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All duties and responsibilities are performed following Company\u00e2\u0080\u0099s Brand Standards, philosophy, policies, and SOPs, Public Health, Safety, Security, and Environmental Guidelines. All tours, attractions, and Instructors undergo rigorous third-party reviews to ensure the highest quality and safety standards. This Job Description in no way states or implies that these are the only duties performed by the Destination Team Member occupying this position. All Team Members may be required to perform any other job-related duties assigned by their Supervisor or Management. The nature of this job requires daily interactions with internal and external stakeholders.<\/p>\n
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ESSENTIAL DUTIES AND RESPONSIBILITIES:<\/p>\n
\u00e2\u0080\u00a2 Ensures safety and guest satisfaction by teaching and instructing activity techniques, safety, and the correct use of equipment, including but not limited to, equipment use, boundaries, routes, safety information, weather concerns, communication procedures, and emergency protocol.<\/p>\n
\u00e2\u0080\u00a2 Delivers experiences so Guests feel confident and capable in new activities and enables the Guests to overcome challenges to succeed including delivery of clear and concise briefings<\/p>\n
\u00e2\u0080\u00a2 Provides expert advice to Guests on equipment use and fit ensuring they are using the correct type and size.<\/p>\n
\u00e2\u0080\u00a2 Leads, instructs, guides, and supervises attractions, activities, and experiences, etc. in a safe and responsible way.<\/p>\n
\u00e2\u0080\u00a2 Communicates positively and enthusiastically with Guests while identifying nature and points of interest within the environment.<\/p>\n
\u00e2\u0080\u00a2 Manages and controls large diverse groups of varying abilities, backgrounds, and ages. Demonstrates and leads a safety-first culture in all activities.<\/p>\n
\u00e2\u0080\u00a2 Demonstrate a keen ability to interpret body language cues, respond effectively, and adeptly manage a variety of interpersonal situations.<\/p>\n
\u00e2\u0080\u00a2 Applies sound logic and reasoning to assess situations and exhibits the capacity to adapt within the established protocols to manage various scenarios.<\/p>\n
\u00e2\u0080\u00a2 Uses clear and professional communication while using the radio channel provided for the operation.<\/p>\n
\u00e2\u0080\u00a2 Exemplifies strong time management skills, conducts tours in a timely manner, and effectively prioritizes and completes tasks.<\/p>\n
\u00e2\u0080\u00a2 Demonstrates effective teamwork while maintaining a high degree of autonomy and self-driven productivity. Sets up and closes working areas as per schedule following all protocols.<\/p>\n
\u00e2\u0080\u00a2 Turns challenges into opportunities by actively listening to and quickly resolving Guest complaints.<\/p>\n
\u00e2\u0080\u00a2 Acknowledges distress signals, maintains a calm demeanor, and responds actively to any emergency (on land, in water, or at height) and\/or assist if needed as per Company procedures.<\/p>\n
\u00e2\u0080\u00a2 Inspects areas and reports any structural and\/or operational issues to the Management according to company and manufacturer standards.<\/p>\n
\u00e2\u0080\u00a2 Communicates clearly and concisely to Guests, Team Members, and Management in both verbal and written format.<\/p>\n
\u00e2\u0080\u00a2 Maintains communication equipment and ensures it is in good working order.<\/p>\n
\u00e2\u0080\u00a2 Trains new Team Members on tour, attraction, and instructing procedures.<\/p>\n
\u00e2\u0080\u00a2 Demonstrates exemplary skills in PWC handling and rescue techniques.<\/p>\n
\u00e2\u0080\u00a2 Cleans and conducts safety checks on all equipment including but not limited to, kayaks, paddleboards, paddleboats, PWCs, boats, rescue equipment, EZ dock, Zipline equipment, etc.<\/p>\n
\u00e2\u0080\u00a2 Conducts general maintenance of all equipment including but not limited to, kayaks, paddleboards, paddleboats, PWCs, boats, rescue equipment, EZ dock, dock anchors, and Zipline equipment (i.e., harnesses, safety straps, carabiners, trolleys, lanyards, ropes, braking system, pulleys, etc.). Removes, replaces, and reports any malfunctioning parts to the Management. Writes reports and completes maintenance logs on a daily, weekly, and monthly basis.<\/p>\n
\u00e2\u0080\u00a2 Maintains knowledge of all Destination attractions and activities to manage customer inquiries.<\/p>\n
\u00e2\u0080\u00a2 Participates in the building or repairing of floating docks, buoy lines, and other equipment as directed by the Management.<\/p>\n
\u00e2\u0080\u00a2 Maintains cleanliness and integrity of the assigned position. Adheres to a Company confidentiality agreement.<\/p>\n
\u00e2\u0080\u00a2 Maintains Company designated lifeguard certification, above average fitness level, swimming, rescue, CPR\/First Aid skills and Rope rescue qualification.<\/p>\n
\u00e2\u0080\u00a2 Delivers tasks and training under conditions that are always audit ready. Participate in third-party inspections of the operation and maintenance of attractions.<\/p>\n
\u00e2\u0080\u00a2 Participates in training and meetings. Notifies the Manager regarding work schedules and time records.<\/p>\n
\u00e2\u0080\u00a2 Acknowledges and greets Guests, Visitors, and Team Members in public spaces with a warm, friendly greeting.<\/p>\n
\u00e2\u0080\u00a2 Ensures personal appearance, personal hygiene, and uniform appearance are always by Company policy. Maintains a safe and sanitary environment for Guests and fellow Team Members.<\/p>\n
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QUALIFICATIONS:<\/p>\n
\u00e2\u0080\u00a2 A High School Diploma or equivalent vocational training is required. Ability to perform basic math functions.<\/p>\n
\u00e2\u0080\u00a2 Two (2) years of experience in a similar role (guiding\/teaching).<\/p>\n
\u00e2\u0080\u00a2 Qualifications in rescue, lifeguarding, and first aid advantageous with expertise in rope rescues considered an asset.<\/p>\n
\u00e2\u0080\u00a2 Proven group supervision experience and ability to manage guide groups. Climbing experience is desirable.<\/p>\n
\u00e2\u0080\u00a2 Ability to pass a Company-required swim test and gain Company designated lifeguard certification and first aid certification<\/p>\n
\u00e2\u0080\u00a2 Ability to obtain National Fire Protection Association (NFPA) Rope Rescue certification.<\/p>\n
\u00e2\u0080\u00a2 Ability to work positively and cooperatively in a diverse international environment.<\/p>\n
\u00e2\u0080\u00a2 Knowledge of customer service, needs assessment, problem resolution, and achievement of quality service standards.<\/p>\n
\u00e2\u0080\u00a2 Demonstrated aptitude for the management of headcount on tour. Effective verbal communications skills.<\/p>\n
\u00e2\u0080\u00a2 Previous experience in sales or the ability to sell, upsell, and cross-sell products and services is an advantage.<\/p>\n
\u00e2\u0080\u00a2 Experience in driving boats or the ability to learn and develop the skill is required to effectively perform rescues.<\/p>\n
\u00e2\u0080\u00a2 Ability to work under pressure without losing concentration and attention to the details.<\/p>\n
\u00e2\u0080\u00a2 Ability to operate and perform maintenance on a variety of water equipment such as but not limited to scuba equipment, boats, PWCs, kayaks, and more is an advantage.<\/p>\n
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PHYSICAL REQUIREMENTS:<\/p>\n
\u00e2\u0080\u00a2 While performing the duties of this job, the Team Member is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste and smell. The Team Member must frequently lift and\/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.<\/p>\n
\u00e2\u0080\u00a2 All Destination Team Members must be physically able to participate in emergency life-saving procedures and drills. Full use\/range of motion of arms and legs as well as full visual, verbal, and hearing abilities are required to receive and give instructions in the event of an emergency.<\/p>\n
\u00e2\u0080\u00a2 Must be physically fit and demonstrate a non-stop 300 meters swim (no backstroke), 2 min water tread without use of hands, and dive 3-4 meters to the ocean floor picking up a 10 pounds weight. Only 1 attempt is permitted, all events are to be carried out consecutively (with no rest in-between) within 30 minutes.<\/p>\n
\u00e2\u0080\u00a2 Ability to pass a physical test.<\/p>\n","protected":false},"excerpt":{"rendered":"
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