{"id":324150,"date":"2026-06-07T00:00:00","date_gmt":"2026-06-06T23:00:00","guid":{"rendered":"https:\/\/www.remotetribe.life\/remotejobs\/job\/sr-customer-success-manager\/"},"modified":"2026-06-07T00:00:00","modified_gmt":"2026-06-06T23:00:00","slug":"sr-customer-success-manager","status":"publish","type":"job_listing","link":"https:\/\/www.remotetribe.life\/remotejobs\/job\/sr-customer-success-manager\/","title":{"rendered":"Sr. Customer Success Manager"},"content":{"rendered":"<div>\n<h3><strong>Join Axon and be a Force for Good.<\/strong><\/h3>\n<p>At Axon, we\u2019re on a mission to Protect Life. We\u2019re explorers, pursuing society\u2019s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.<br \/>Life at Axon is fast-paced, challenging and meaningful. Here, you\u2019ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.<\/p>\n<\/div>\n<h3><strong>Your Impact <\/strong><\/h3>\n<p>The Senior Customer Success Manager will work Axon\u2019s larger customers to build long-term, strategic partnerships. You will work closely with your clients to understand their workflows, organizational structures and overall requirements. As their main point of contact, your customers will lean on you to provide best practices and to help them achieve their operational goals through the use of Axon\u2019s products.<br \/>You will also work closely with multiple cross-functional teams by providing invaluable insight into customers\u2019 needs and challenges, helping influence and guide internal product road-maps and projects.<br \/>As someone that wears multiple hats, from project management to product expert to consultant, you will continually be focused on making your customers more efficient and more confident within their daily workflows.<\/p>\n<h3><strong>What You\u2019ll Do <\/strong><\/h3>\n<p><strong>What You&#8217;ll Do<\/strong><br \/><strong>Location:<\/strong> Remote from Utah, Montana or Nevada<br \/><strong>Reports to:<\/strong> SR. Manager, Customer Success <br \/><strong>Travel<\/strong>: 30%<\/p>\n<ul>\n<li>Engage with your customers through regular calls, business reviews and daily needs<\/li>\n<li>Monitor and manage adoption metrics to ensure customers are utilizing the full Axon platform<\/li>\n<li>Create success plans for your customers and document customer progress toward established goals and results<\/li>\n<li>Manage escalations closely, acting as the quarterback for all critical issues and ensuring multiple internal teams are aligned<\/li>\n<li>Communicating major milestones and updates to Sr. Leadership on a regular basis<\/li>\n<li>Work closely with Axon\u2019s marketing and training teams to conduct regular training webinars and calls<\/li>\n<li>Develop a deep understanding of Axon\u2019s product line and ensure proper implementation in every customer\u2019s environment<\/li>\n<li>Learn and share industry best practices in order to solve customer needs<\/li>\n<\/ul>\n<h3><strong>What You Bring<\/strong><\/h3>\n<ul>\n<li>Bachelor&#8217;s degree or equivalent work experience<\/li>\n<li>3-5+ years\u2019 working in a customer-facing role and 2+ years working with Enterprise-level customers<\/li>\n<li>Strong project management skills with a proven system for tracking multiple customer requests, issues and strategic plans<\/li>\n<li>A proven track record of leading process improvements within large organizations<\/li>\n<li>Previous experience tracking product adoption and customer engagement through data-analysis tools<\/li>\n<li>Self-motivated, team-oriented, responsible, and focused on exceeding customer expectations<\/li>\n<li>Exceptional organizational, presentation, and communication skills, both verbal and written<\/li>\n<li>Demonstrated ability to deal with change and excel in high-stress situations<\/li>\n<\/ul>\n<h3><strong>Benefits that Benefit You<\/strong><\/h3>\n<ul>\n<li>Competitive salary and 401k with employer match<\/li>\n<li>Discretionary paid time off<\/li>\n<li>Paid parental leave for all<\/li>\n<li>Medical, Dental, Vision plans<\/li>\n<li>Fitness Programs<\/li>\n<li>Emotional &amp; Mental Wellness support<\/li>\n<li>Learning &amp; Development programs<\/li>\n<li>Employee Resource Groups (ERGs)<\/li>\n<li>And yes, we have snacks in our offices<\/li>\n<\/ul>\n<p><em>Benefits listed herein may vary depending on the nature of your employment and the location where you work.<\/em><\/p>\n<div>\n<div>\n<div>\n<p>Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit <a href=\"https:\/\/www.axon.com\/careers\" target=\"_blank\" rel=\"nofollow ugc noopener\">https:\/\/www.axon.com\/careers<\/a>.<\/p>\n<\/div>\n<div>Base Pay Range<\/div>\n<div>$86,250\u2014$138,000 USD<\/div>\n<\/div>\n<\/div>\n<div>\n<p>Don\u2019t meet every single requirement? That&#8217;s ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.<\/p>\n<p>Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you\u2019re excited about this role and our mission to Protect Life but your experience doesn\u2019t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.<\/p>\n<p><strong>Important Notes<\/strong><\/p>\n<p><em>The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.<\/em><\/p>\n<p><em>Some roles may also require legal eligibility to work in a firearms environment.<\/em><\/p>\n<p><em>We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at\u00a0<strong><a href=\"mailto:axongreenhousesupport@axon.com\" target=\"_blank\" rel=\"nofollow ugc noopener\">axongreenhousesupport@axon.com<\/a><\/strong>\u00a0or via our\u00a0<a href=\"https:\/\/privacyportal.onetrust.com\/webform\/0efc1702-9321-4119-bc9d-a06c3a1d3e4e\/ca57cc26-a159-4193-9f6e-58ffe3fd2509\" target=\"_blank\" rel=\"nofollow ugc noopener\">Axon Privacy Web Form<\/a>. For more information, please see the Your California Privacy Rights section of our\u00a0<a href=\"https:\/\/www.axon.com\/candidateprivacypolicy\" target=\"_blank\" rel=\"nofollow ugc noopener\">Applicant and Candidate Privacy Notice.<\/a><\/em><\/p>\n<p><em>Axon\u2019s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon\u2019s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.<\/em><\/p>\n<p><em>We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We\u2019re committed to hiring the best talent \u2014 regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances \u2014 and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email <a href=\"mailto:recruitingops@axon.com\" rel=\"nofollow ugc noopener\" target=\"_blank\">recruitingops@axon.com. <\/a>\u00a0Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.<\/em><\/p>\n<p>Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at <a href=\"https:\/\/www.axon.com\/careers\" rel=\"nofollow ugc noopener\" target=\"_blank\">https:\/\/www.axon.com\/careers<\/a>. If you receive a suspicious offer or outreach from an email address that is not <strong>@axon.com<\/strong>, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to <a href=\"mailto:recruitingops@axon.com\" rel=\"nofollow ugc noopener\" target=\"_blank\">recruitingops@axon.com<\/a>.<\/p>\n<\/p><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Join Axon and be a Force for Good. At Axon, we\u2019re on a mission to Protect Life. We\u2019re explorers, pursuing society\u2019s most critical safety and justice issues with our ecosystem&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"USA","_application":"https:\/\/jobicy.com\/jobs\/145716-sr-customer-success-manager-5","_company_name":"Axon","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-categories":[179],"job-types":[16],"job_listing_tag":[205,206,171,207],"class_list":["post-324150","job_listing","type-job_listing","status-publish","hentry","job_listing_category-customer-support","job_listing_type-full-time","job_listing_tag-client-service","job_listing_tag-customer-help","job_listing_tag-customer-service","job_listing_tag-support-specialist","job-type-full-time"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Sr. Customer Success Manager - Land A Remote Job From Top Employers<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.remotetribe.life\/remotejobs\/job\/sr-customer-success-manager\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Sr. Customer Success Manager - Land A Remote Job From Top Employers\" \/>\n<meta property=\"og:description\" content=\"Join Axon and be a Force for Good. At Axon, we\u2019re on a mission to Protect Life. We\u2019re explorers, pursuing society\u2019s most critical safety and justice issues with our ecosystem...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.remotetribe.life\/remotejobs\/job\/sr-customer-success-manager\/\" \/>\n<meta property=\"og:site_name\" content=\"Land A Remote Job From Top Employers\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/remotetribelife\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@RemoteTribeLife\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.remotetribe.life\\\/remotejobs\\\/job\\\/sr-customer-success-manager\\\/\",\"url\":\"https:\\\/\\\/www.remotetribe.life\\\/remotejobs\\\/job\\\/sr-customer-success-manager\\\/\",\"name\":\"Sr. Customer Success Manager - Land A Remote Job From Top Employers\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.remotetribe.life\\\/remotejobs\\\/#website\"},\"datePublished\":\"2026-06-06T23:00:00+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.remotetribe.life\\\/remotejobs\\\/job\\\/sr-customer-success-manager\\\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.remotetribe.life\\\/remotejobs\\\/job\\\/sr-customer-success-manager\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.remotetribe.life\\\/remotejobs\\\/job\\\/sr-customer-success-manager\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.remotetribe.life\\\/remotejobs\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Jobs\",\"item\":\"https:\\\/\\\/www.remotetribe.life\\\/remotejobs\\\/job-listings\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Sr. Customer Success Manager\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.remotetribe.life\\\/remotejobs\\\/#website\",\"url\":\"https:\\\/\\\/www.remotetribe.life\\\/remotejobs\\\/\",\"name\":\"Land A Remote Job From Top Employers\",\"description\":\"Get a remote jobs and work anywhere in the world. Perfect for digital nomads and remote workers\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.remotetribe.life\\\/remotejobs\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.remotetribe.life\\\/remotejobs\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.remotetribe.life\\\/remotejobs\\\/#organization\",\"name\":\"Remote Tribe Jobs - Find A Remote Job or Hire Talent Remotely\",\"url\":\"https:\\\/\\\/www.remotetribe.life\\\/remotejobs\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/www.remotetribe.life\\\/remotejobs\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.remotetribe.life\\\/remotejobs\\\/wp-content\\\/uploads\\\/2022\\\/01\\\/RemoteTribe_Delivery_favicon_512px.png\",\"contentUrl\":\"https:\\\/\\\/www.remotetribe.life\\\/remotejobs\\\/wp-content\\\/uploads\\\/2022\\\/01\\\/RemoteTribe_Delivery_favicon_512px.png\",\"width\":512,\"height\":512,\"caption\":\"Remote Tribe Jobs - Find A Remote Job or Hire Talent Remotely\"},\"image\":{\"@id\":\"https:\\\/\\\/www.remotetribe.life\\\/remotejobs\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/remotetribelife\",\"https:\\\/\\\/x.com\\\/RemoteTribeLife\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Sr. Customer Success Manager - Land A Remote Job From Top Employers","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.remotetribe.life\/remotejobs\/job\/sr-customer-success-manager\/","og_locale":"en_GB","og_type":"article","og_title":"Sr. Customer Success Manager - Land A Remote Job From Top Employers","og_description":"Join Axon and be a Force for Good. At Axon, we\u2019re on a mission to Protect Life. We\u2019re explorers, pursuing society\u2019s most critical safety and justice issues with our ecosystem...","og_url":"https:\/\/www.remotetribe.life\/remotejobs\/job\/sr-customer-success-manager\/","og_site_name":"Land A Remote Job From Top Employers","article_publisher":"https:\/\/www.facebook.com\/remotetribelife","twitter_card":"summary_large_image","twitter_site":"@RemoteTribeLife","twitter_misc":{"Estimated reading time":"6 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.remotetribe.life\/remotejobs\/job\/sr-customer-success-manager\/","url":"https:\/\/www.remotetribe.life\/remotejobs\/job\/sr-customer-success-manager\/","name":"Sr. Customer Success Manager - Land A Remote Job From Top Employers","isPartOf":{"@id":"https:\/\/www.remotetribe.life\/remotejobs\/#website"},"datePublished":"2026-06-06T23:00:00+00:00","breadcrumb":{"@id":"https:\/\/www.remotetribe.life\/remotejobs\/job\/sr-customer-success-manager\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.remotetribe.life\/remotejobs\/job\/sr-customer-success-manager\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.remotetribe.life\/remotejobs\/job\/sr-customer-success-manager\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.remotetribe.life\/remotejobs\/"},{"@type":"ListItem","position":2,"name":"Jobs","item":"https:\/\/www.remotetribe.life\/remotejobs\/job-listings\/"},{"@type":"ListItem","position":3,"name":"Sr. Customer Success Manager"}]},{"@type":"WebSite","@id":"https:\/\/www.remotetribe.life\/remotejobs\/#website","url":"https:\/\/www.remotetribe.life\/remotejobs\/","name":"Land A Remote Job From Top Employers","description":"Get a remote jobs and work anywhere in the world. Perfect for digital nomads and remote workers","publisher":{"@id":"https:\/\/www.remotetribe.life\/remotejobs\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.remotetribe.life\/remotejobs\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/www.remotetribe.life\/remotejobs\/#organization","name":"Remote Tribe Jobs - Find A Remote Job or Hire Talent Remotely","url":"https:\/\/www.remotetribe.life\/remotejobs\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.remotetribe.life\/remotejobs\/#\/schema\/logo\/image\/","url":"https:\/\/www.remotetribe.life\/remotejobs\/wp-content\/uploads\/2022\/01\/RemoteTribe_Delivery_favicon_512px.png","contentUrl":"https:\/\/www.remotetribe.life\/remotejobs\/wp-content\/uploads\/2022\/01\/RemoteTribe_Delivery_favicon_512px.png","width":512,"height":512,"caption":"Remote Tribe Jobs - Find A Remote Job or Hire Talent Remotely"},"image":{"@id":"https:\/\/www.remotetribe.life\/remotejobs\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/remotetribelife","https:\/\/x.com\/RemoteTribeLife"]}]}},"_links":{"self":[{"href":"https:\/\/www.remotetribe.life\/remotejobs\/wp-json\/wp\/v2\/job-listings\/324150","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.remotetribe.life\/remotejobs\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/www.remotetribe.life\/remotejobs\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/www.remotetribe.life\/remotejobs\/wp-json\/wp\/v2\/users\/1"}],"wp:attachment":[{"href":"https:\/\/www.remotetribe.life\/remotejobs\/wp-json\/wp\/v2\/media?parent=324150"}],"wp:term":[{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/www.remotetribe.life\/remotejobs\/wp-json\/wp\/v2\/job-categories?post=324150"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/www.remotetribe.life\/remotejobs\/wp-json\/wp\/v2\/job-types?post=324150"},{"taxonomy":"job_listing_tag","embeddable":true,"href":"https:\/\/www.remotetribe.life\/remotejobs\/wp-json\/wp\/v2\/job_listing_tag?post=324150"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}