At Malama, moms are our north star. We meet moms where they are, in real lives not ideal patient scenarios, and we design care that works for those who are historically underserved. Our Care Navigators and doulas show up as co-conspirators, not service providers \u00e2\u0080\u0094 delivering presence, confidence, and calm, and treating every mom as a capable, whole person whose instincts matter. We’re outcomes-driven in the truest sense: we generate evidence from every interaction, change what isn’t working when the data tells us to, and measure success by whether we’re transforming lives, not just completing encounters. We step into the gap for moms, for each other, and for the communities we serve \u00e2\u0080\u0094 and if that’s the kind of work that gets you out of bed, then this role is for you.<\/p>\n
We are seeking a Chief of Staff to work directly with our leadership team at a pivotal moment in Malama’s growth. This role is two things in equal measure: the operational backbone that keeps our organization running, and the market activation engine that gets Malama contracted, credentialed, and delivering care in new states. You will oversee the finance and HR functions that keep us compliant and well-run, and own the payer operations work that makes us scalable. If you move fluidly between vendor oversight and health plan strategy and you’re passionate about equitable maternal health, then this role is for you.<\/p>\n<\/p>\n
Role Responsibilities:<\/p>\n
\u00e2\u0080\u00a2\u00c2\u00a0\u00c2\u00a0\u00c2\u00a0\u00c2\u00a0 Oversee Finance and Accounting Functions – serve as the management layer above our fractional finance team \u00e2\u0080\u0094 controller, AP\/AR, and grants specialist \u00e2\u0080\u0094 ensuring accuracy, timeliness, and alignment with organizational priorities; own the relationship with our fractional CFO and hold the function accountable to deliverables<\/p>\n
\u00e2\u0080\u00a2\u00c2\u00a0\u00c2\u00a0\u00c2\u00a0\u00c2\u00a0 Oversee HR Services – manage the relationship with our HR services provider; ensure payroll, benefits administration, compliance, and employee relations are running smoothly and escalate issues appropriately; serve as the internal escalation point for people operations matters<\/p>\n
\u00e2\u0080\u00a2\u00c2\u00a0\u00c2\u00a0\u00c2\u00a0\u00c2\u00a0 Own Team Operations – be the point of contact for expense policy, offsite logistics, budget questions, and day-to-day operational matters; ensure the team has clear answers <\/p>\n
\u00e2\u0080\u00a2\u00c2\u00a0\u00c2\u00a0\u00c2\u00a0\u00c2\u00a0 Support Executive Bandwidth – shield the CEO’s time from operational and administrative workstreams; prepare briefings and follow-up documentation for high-priority external meetings<\/p>\n
\u00e2\u0080\u00a2\u00c2\u00a0\u00c2\u00a0\u00c2\u00a0\u00c2\u00a0 Own State Credentialing and Provider Enrollment – oversee our credentialing team, ensuring we are meeting deadlines for credentialing, licensure, and provider enrollment process in each new state market; maintain tracker for licensing status, renewal timelines, and market readiness<\/p>\n
\u00e2\u0080\u00a2\u00c2\u00a0\u00c2\u00a0\u00c2\u00a0\u00c2\u00a0 Lead Market Activation – own the end-to-end operational path from contract execution to first patient encounter in each new market; coordinate across clinical, legal, and BD to remove blockers and keep go-live timelines on track<\/p>\n
\u00e2\u0080\u00a2\u00c2\u00a0\u00c2\u00a0\u00c2\u00a0\u00c2\u00a0 Drive Payer Readiness – produce the briefings, readiness assessments, and market entry playbooks the CEO needs to walk into health plan conversations with confident, specific answers<\/p>\n
\u00e2\u0080\u00a2\u00c2\u00a0\u00c2\u00a0\u00c2\u00a0\u00c2\u00a0 Build for Replication – ensure every market entry produces a playbook that makes the next one faster \u00e2\u0080\u0094 state expansion should get more efficient with every go-live<\/p>\n
\u00e2\u0080\u00a2\u00c2\u00a0\u00c2\u00a0\u00c2\u00a0\u00c2\u00a0 7+ years of experience in operations, chief of staff, strategy, or healthcare administration \u00e2\u0080\u0094 you’ve built and overseen functions, not just executed within them<\/p>\n
\u00e2\u0080\u00a2\u00c2\u00a0\u00c2\u00a0\u00c2\u00a0\u00c2\u00a0 Demonstrated experience in payer operations, Medicaid managed care, provider enrollment, or value-based contracting \u00e2\u0080\u0094 you understand how health plans work and what it takes to get contracted<\/p>\n
\u00e2\u0080\u00a2\u00c2\u00a0\u00c2\u00a0\u00c2\u00a0\u00c2\u00a0 Experience managing or overseeing finance functions \u00e2\u0080\u0094 comfortable holding a controller, AP\/AR team, or fractional CFO accountable to deliverables<\/p>\n
\u00e2\u0080\u00a2\u00c2\u00a0\u00c2\u00a0\u00c2\u00a0\u00c2\u00a0 Experience overseeing HR services or people operations, including vendor management, compliance, and employee relations<\/p>\n
\u00e2\u0080\u00a2\u00c2\u00a0\u00c2\u00a0\u00c2\u00a0\u00c2\u00a0 Experience navigating multi-state regulatory or licensing environments in healthcare<\/p>\n
\u00e2\u0080\u00a2\u00c2\u00a0\u00c2\u00a0\u00c2\u00a0\u00c2\u00a0 Exceptional judgment about what needs your attention and what doesn’t \u00e2\u0080\u0094 you manage up and manage vendors without creating noise for the CEO<\/p>\n
\u00e2\u0080\u00a2\u00c2\u00a0\u00c2\u00a0\u00c2\u00a0\u00c2\u00a0 Strong written and verbal communication; able to produce a payer-facing brief and an internal ops memo in the same week without losing altitude on either<\/p>\n
\u00e2\u0080\u00a2\u00c2\u00a0\u00c2\u00a0\u00c2\u00a0\u00c2\u00a0 Comfortable with the pace and ambiguity of a small, high-growth organization<\/p>\n
\u00e2\u0080\u00a2\u00c2\u00a0\u00c2\u00a0\u00c2\u00a0\u00c2\u00a0 Preference for owning processes end-to-end, surfacing risks and breakages early on, generating hypotheses, testing rapidly, and iterating with feedback (preference for former founders)<\/p>\n
\u00e2\u0080\u00a2\u00c2\u00a0\u00c2\u00a0\u00c2\u00a0\u00c2\u00a0 Excellent communication skills, client-ready <\/p>\n
\u00e2\u0080\u00a2\u00c2\u00a0\u00c2\u00a0\u00c2\u00a0\u00c2\u00a0 Experience with a dual-entity structure (MSO\/PC or similar) is a strong plus<\/p>\n
\u00e2\u0080\u00a2\u00c2\u00a0\u00c2\u00a0\u00c2\u00a0\u00c2\u00a0 Prior chief of staff experience at a startup, health tech, or mission-driven organization is a strong plus<\/p>\n
\u00e2\u0080\u00a2\u00c2\u00a0\u00c2\u00a0\u00c2\u00a0\u00c2\u00a0 Competitive salary commensurate with experience<\/p>\n
\u00e2\u0080\u00a2\u00c2\u00a0\u00c2\u00a0\u00c2\u00a0\u00c2\u00a0 Health benefits<\/p>\n
\u00e2\u0080\u00a2\u00c2\u00a0\u00c2\u00a0\u00c2\u00a0\u00c2\u00a0 Remote-first with flexibility<\/p>\n
\u00e2\u0080\u00a2\u00c2\u00a0\u00c2\u00a0\u00c2\u00a0\u00c2\u00a0 Home office and professional development support<\/p>\n
\u00e2\u0080\u00a2\u00c2\u00a0\u00c2\u00a0\u00c2\u00a0\u00c2\u00a0 Equity stake in a mission-driven company at an early and consequential stage<\/p>\n
\u00e2\u0080\u00a2\u00c2\u00a0\u00c2\u00a0\u00c2\u00a0\u00c2\u00a0 Clear path to VP\/COO as the organization scales<\/p>\n
\u00e2\u0080\u00a2\u00c2\u00a0\u00c2\u00a0\u00c2\u00a0\u00c2\u00a0 Applications reviewed on a rolling basis; strong candidates will be invited for a paid one-week pilot instead of an extended interview loop<\/p>\n<\/p>\n
Equal Opportunity<\/p>\n
Malama is an equal opportunity employer. We strongly encourage applications from Black, Indigenous, Latina\/x, and other women of color, people with lived experience of pregnancy, and community members. We believe that diverse teams build better care \u00e2\u0080\u0094 and we are committed to creating a workplace where every person can do the best work of their career.<\/p>\n","protected":false},"excerpt":{"rendered":"
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