{"id":324364,"date":"2026-06-10T00:00:00","date_gmt":"2026-06-09T23:00:00","guid":{"rendered":"https:\/\/www.remotetribe.life\/remotejobs\/job\/customer-service-business-process-specialist-mandarin-speaker\/"},"modified":"2026-06-10T00:00:00","modified_gmt":"2026-06-09T23:00:00","slug":"customer-service-business-process-specialist-mandarin-speaker","status":"publish","type":"job_listing","link":"https:\/\/www.remotetribe.life\/remotejobs\/job\/customer-service-business-process-specialist-mandarin-speaker\/","title":{"rendered":"Customer Service Business Process Specialist (Mandarin Speaker)"},"content":{"rendered":"<h2>Responsibilities<\/h2>\n<ul>\n<li>Prepare, review, and update CS-related SOPs, Macros, Announcements, and FAQs to ensure clarity and consistency in service delivery<\/li>\n<li>Manage CS enquiries and tickets, ensuring timely resolution while identifying opportunities for process enhancements and proposing relevant improvements<\/li>\n<li>Monitor BU chat\/helpdesk daily performance; identify gaps and propose actionable, data-backed solutions<\/li>\n<li>Conduct data and case analysis to support decision-making, continuous improvement, and overall customer satisfaction<\/li>\n<li>Collaborate with cross-functional teams (e.g., Product) to design and execute CS-related process improvement initiatives<\/li>\n<li>Be responsible for promptly attending to and managing any ad-hoc tasks or issues that may arise from time to time<\/li>\n<li>Evaluate and track the impact of implemented changes to ensure alignment with CS goals and KPIs<\/li>\n<li>Provide training materials, such as CS quizzes, and support knowledge transfer on updated processes and best practices<\/li>\n<li>Assist in organizing and preparing for regular BU and internal meetings<\/li>\n<li>Stay updated on industry trends and customer support innovations to keep CS operations future-ready<\/li>\n<\/ul>\n<h2>Requirements<\/h2>\n<ul>\n<li>Fluent English and Mandarin communication skills<\/li>\n<li>Proficient in office tools, incl. word and spreadsheets (Boffice\/Gsuite)<\/li>\n<li>Experience in CS operations and SOP management<\/li>\n<li>Familiarity with Haodesk systems and internal communication workflows<\/li>\n<li>Strong communication, data analysis, problem-solving, and collaboration skills<\/li>\n<li>Open to flexible working hours and eagerness to take on new challenges and adapt to change<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Responsibilities Prepare, review, and update CS-related SOPs, Macros, Announcements, and FAQs to ensure clarity and consistency in service delivery Manage CS enquiries and tickets, ensuring timely resolution while identifying opportunities&#8230;<\/p>\n","protected":false},"author":1,"featured_media":324365,"template":"","meta":{"_promoted":"","_job_location":"Anywhere","_application":"https:\/\/jobicy.com\/jobs\/146137-customer-service-business-process-specialist-mandarin-speaker","_company_name":"Binance","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-categories":[179],"job-types":[16],"job_listing_tag":[205,206,171,207],"class_list":["post-324364","job_listing","type-job_listing","status-publish","has-post-thumbnail","hentry","job_listing_category-customer-support","job_listing_type-full-time","job_listing_tag-client-service","job_listing_tag-customer-help","job_listing_tag-customer-service","job_listing_tag-support-specialist","job-type-full-time"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - 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