{"id":324709,"date":"2026-06-12T00:00:00","date_gmt":"2026-06-11T23:00:00","guid":{"rendered":"https:\/\/www.remotetribe.life\/remotejobs\/job\/customer-success-manager-10\/"},"modified":"2026-06-12T00:00:00","modified_gmt":"2026-06-11T23:00:00","slug":"customer-success-manager-10","status":"publish","type":"job_listing","link":"https:\/\/www.remotetribe.life\/remotejobs\/job\/customer-success-manager-10\/","title":{"rendered":"Customer Success Manager"},"content":{"rendered":"<p>Customer Success Manager<\/p>\n<p>Say hello to possibilities at Acquire Asia Pacific Philippines Inc. \ue081Acquire BPO\ue082<br \/>under the RingCentral account \ue081RingCentral).<br \/>It\u02bcs not everyday that you consider starting a new career. We\u02bcre Acquire BPO, and<br \/>we\u02bcre happy that someone as talented as you is considering this role. First, a little<br \/>about our client: RingCentral is a $2 Billion+ annual revenue company with double<br \/>digit Annual Recurring Revenue \ue081ARR\ue082 and a $93 Billion market opportunity in<br \/>UCaaS, Contact Center and AI-powered adjacencies. They invest more than $250<br \/>million annually to ensure their AI-enabled technology and platforms meet or<br \/>exceed the needs of customers.<br \/>RingSense AI is RingCentral\u02bcs proprietary AI solution. It\u02bcs designed to fit the<br \/>business needs of customers, orchestrated to be accurate and precise, and built<br \/>on the same open platform principles that RingCentral applies to their core<br \/>software solutions.<\/p>\n<p>Duties and Responsibilities:<\/p>\n<ul>\n<li>\n<p>Has thorough knowledge of the organization\u2019s products\/ services.<\/p>\n<\/li>\n<li>\n<p>Has thorough knowledge of the RingCentral product and administration portal.\u00a0<\/p>\n<\/li>\n<li>\n<p>Identifies customer challenges and future needs and recommends the best RingCentral solutions to solve them.<\/p>\n<\/li>\n<li>\n<p>Manages the end-to-end customer journey post-implementation, focusing on seamless onboarding, continuous education, and renewal execution.<\/p>\n<\/li>\n<li>\n<p>Provides product training and advises on feature optimization.<\/p>\n<\/li>\n<li>\n<p>Ensure customers are utilizing the full suite of RingCentral features to maximize the value of their solution.<\/p>\n<\/li>\n<li>\n<p>Proactively contacts \u201cat-risk\u201d accounts and implements specialized save-strategies to protect MRR.<\/p>\n<\/li>\n<li>\n<p>Develops account-specific plans for contract renewals.\u00a0<\/p>\n<\/li>\n<li>\n<p>Collaborate and engage with partner sellers to ensure great customer experience.\u00a0<\/p>\n<\/li>\n<li>\n<p>Updates customer information on <a href=\"http:\/\/salesforce.com\/\" rel=\"nofollow ugc noopener\" target=\"_blank\">Salesforce.com<\/a>.\u00a0<\/p>\n<\/li>\n<li>\n<p>Responsible for meeting\/exceeding assigned MRR and activity targets.\u00a0<\/p>\n<\/li>\n<\/ul>\n<p>Desired Qualifications:<\/p>\n<ul>\n<li>\n<p>Minimum 2 years of Technology Solution sales experience (UCaS, CCaS, SaaS and similar industries)\u00a0<\/p>\n<\/li>\n<li>\n<p>Administrator portal training experience\u00a0<\/p>\n<\/li>\n<li>\n<p>Excellent presentation and communication skills\u00a0<\/p>\n<\/li>\n<li>\n<p>Contract renewal and negotiation experience<\/p>\n<\/li>\n<li>\n<p>B2B sales experience.\u00a0<\/p>\n<\/li>\n<li>\n<p>Account management experience.\u00a0<\/p>\n<\/li>\n<li>\n<p>Preferably with experience in using SalesForce and\/or other CRM tools.\u00a0<\/p>\n<\/li>\n<\/ul>\n<p>We offer all the work\/life benefits you could ever want, (and none of the<br \/>micromanagement.)<br \/>\u25cf Work Onsite \/ Flexible work arrangement \ue081Hybrid Setup)<br \/>\u25cf Comprehensive HMO package (medical and dental)<br \/>\u25cf Personal Time Off Leaves<br \/>\u25cf Performance Incentive \ue081Commissions)<br \/>\u25cf Employee Assistance and Wellness Programs<\/p>\n<p>RingCentral\u02bcs work culture is the backbone of our success. And don\u02bct just take our<br \/>word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work<br \/>Culture by Comparably and hold local BPTW awards in every major location.<br \/>Bottom line: RingCentral is committed to hiring and retaining great people because<br \/>you power our success. RingCentral offers on-site, remote and hybrid work<br \/>options optimized for the ways we work and live now.<br \/>About RingCentral\/Acquire BPO<br \/>RingCentral, Inc. is a US-based company engaged as a global provider of cloud<br \/>unified communications and collaboration solutions. It is being serviced in the<br \/>Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc.<br \/>Acquire BPO is an award-winning, global business outsourcer with 8,500\ue09d staff<br \/>operating out of Class A offices in 16 locations across the Philippines, Australia,<br \/>the Dominican Republic, and the US, as well as from comprehensive<br \/>Work-from-Home environments, where client-permitted. We are one of the<br \/>fastest-growing BPO companies and Australia\u02bcs largest outsourcer to the<br \/>Philippines.<br \/>We have 15 years of experience delivering intelligent contact center and<br \/>back-office functions for global businesses across many industries including<br \/>telecommunications, banking and financial services, insurance, media, education,<br \/>and retail. We&#8217;re recognized as being Safe, Flexible, and Innovative, giving our<br \/>clients the capability to Outsource with confidence.<br \/>As a dynamic organization with the ability to take your career to the next level,<br \/>we&#8217;re looking for strong candidates to join our team and partner with one of the<br \/>biggest cloud communications companies in the world &#8211; RingCentral. We value<br \/>our employees highly and, as such, offer excellent career development programs<br \/>and competitive compensation and benefits packages.<br \/>Acquire BPO is an equal opportunity employer that truly values diversity. We do<br \/>not discriminate based on race, religion, color, national origin, gender, sexual<br \/>orientation, age, marital status, veteran status, or disability status.<br \/>By completing your application for this role, you:<br \/>\u25cf Agreed that the information collected through this site will only be<br \/>processed with your prior consent and for the purpose of facilitating your<br \/>employment opportunities<br \/>\u25cf Have read and agreed to our Data Privacy Policy<br \/>RingCentral, Inc. is a US-based company engaged as a global provider of cloud<br \/>unified communications and collaboration solutions. It is being serviced in the<br \/>Philippines by its off-shore partner Acquire Asia Pacific Philippines, Inc.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Customer Success Manager Say hello to possibilities at Acquire Asia Pacific Philippines Inc. \ue081Acquire BPO\ue082under the RingCentral account \ue081RingCentral).It\u02bcs not everyday that you consider starting a new career. We\u02bcre Acquire&#8230;<\/p>\n","protected":false},"author":1,"featured_media":324710,"template":"","meta":{"_promoted":"","_job_location":"Philippines","_application":"https:\/\/jobicy.com\/jobs\/146319-customer-success-manager-34","_company_name":"RingCentral","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-categories":[179],"job-types":[16],"job_listing_tag":[205,206,171,207],"class_list":["post-324709","job_listing","type-job_listing","status-publish","has-post-thumbnail","hentry","job_listing_category-customer-support","job_listing_type-full-time","job_listing_tag-client-service","job_listing_tag-customer-help","job_listing_tag-customer-service","job_listing_tag-support-specialist","job-type-full-time"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer Success Manager - Land A Remote Job From Top Employers<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.remotetribe.life\/remotejobs\/job\/customer-success-manager-10\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Success Manager - Land A Remote Job From Top Employers\" \/>\n<meta property=\"og:description\" content=\"Customer Success Manager Say hello to possibilities at Acquire Asia Pacific Philippines Inc. \ue081Acquire BPO\ue082under the RingCentral account \ue081RingCentral).It\u02bcs not everyday that you consider starting a new career. 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