Retool is hiring its first Strategic Customer Success Manager to focus on growth within our largest customer accounts. While this role is new at Retool, the opportunity and impact are well understood: a significant share of company growth comes from expanding existing customer relationships. This person will act as a strategic business partner within key accounts \u2014 building relationships, identifying new opportunities, and driving internal alignment to grow Retool\u2019s presence. Success in this role means combining strong customer instincts and commercial judgment with the ability to coordinate cross-functional partners to support account expansion.This is a high-impact, growth-oriented role at the intersection of strategy, relationship-building, and business development. You\u2019ll partner closely with Account Executives and the account team to identify new use cases, expand Retool\u2019s footprint, and build lasting champions inside your accounts. You\u2019ll drive internal marketing events, surface expansion opportunities, and lead growth programs\u2014all without owning renewals or getting pulled into technical enablement or production work.If you thrive in ambiguity, take full ownership of outcomes, bring a genuine growth mindset, and know how to build trust with senior stakeholders\u2014this role is for you.\u00a0WHAT YOU\u2019LL DO:\u2022 Own the post-sale growth journey for a portfolio of large enterprise accounts, serving as the primary strategic point of contact\u2022 Build and deepen executive relationships across your accounts, becoming a trusted advisor who connects Retool\u2019s platform to real, quantified business outcomes\u2022 Lead whitespace analysis to identify untapped teams, use cases, and workflows within accounts, and design structured growth programs to expand Retool\u2019s footprint\u2022 Drive internal marketing initiatives within customer organizations\u2014including events, roundtables, and executive briefings\u2014to build awareness and generate internal champions\u2022 Identify and surface qualified expansion opportunities for Account Executives, including leads for Professional Services engagements and new product areas\u2022 Conduct compelling product demos and light prototyping to bring new Retool use cases to life for customer stakeholders\u2022 Partner closely with the Business Value team to ensure customers are realizing ongoing, measurable value from the platform\u2022 Provide structured field insights back to Product, Engineering, and GTM leadership to help shape roadmap and strategy\u00a0THE SKILLSET YOU\u2019LL BRING:\u2022 5+ years of experience in Customer Success, Strategic Account Management, or a growth-oriented post-sale role at a B2B SaaS company\u2022 Proven track record managing complex, high-value enterprise accounts with measurable expansion and adoption outcomes\u2022 Strong business acumen\u2014you understand how companies operate, what executives prioritize, and how to connect technology investment to tangible ROI\u2022 Outstanding relationship-building and communication skills, with demonstrated ability to engage and influence at the C-suite and VP level\u2022 Experience with whitespace analysis and crafting structured plans to drive adoption across large, matrixed organizations\u2022 Comfortable running product demos and light proof-of-concept work to illustrate value (no engineering background required)\u2022 High ownership mentality\u2014you don\u2019t wait for a playbook to exist; you build one and iterate\u2022 Thrives in ambiguity and adapts quickly as priorities shift in a fast-moving environment\u2022 Growth mindset: you seek out feedback, learn fast, and continuously raise the bar for yourself and your customers<\/p>\n","protected":false},"excerpt":{"rendered":"
Retool is hiring its first Strategic Customer Success Manager to focus on growth within our largest customer accounts. While this role is new at Retool, the opportunity and impact are…<\/p>\n","protected":false},"author":1,"featured_media":324718,"template":"","meta":{"_promoted":"","_job_location":"USA","_application":"https:\/\/jobicy.com\/jobs\/146309-strategic-customer-success-manager-5","_company_name":"Retool","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-categories":[179],"job-types":[16],"job_listing_tag":[205,206,171,207],"class_list":["post-324717","job_listing","type-job_listing","status-publish","has-post-thumbnail","hentry","job_listing_category-customer-support","job_listing_type-full-time","job_listing_tag-client-service","job_listing_tag-customer-help","job_listing_tag-customer-service","job_listing_tag-support-specialist","job-type-full-time"],"yoast_head":"\n