{"id":324761,"date":"2026-06-11T00:00:00","date_gmt":"2026-06-10T23:00:00","guid":{"rendered":"https:\/\/www.remotetribe.life\/remotejobs\/job\/customer-success-manager-senior\/"},"modified":"2026-06-11T00:00:00","modified_gmt":"2026-06-10T23:00:00","slug":"customer-success-manager-senior","status":"publish","type":"job_listing","link":"https:\/\/www.remotetribe.life\/remotejobs\/job\/customer-success-manager-senior\/","title":{"rendered":"Customer Success Manager Senior"},"content":{"rendered":"<p>Orquest was born from a conviction: in retail, every interaction counts. A fundamental part of the in-store experience is people \u00e2\u0080\u0094 both customers and employees \u00e2\u0080\u0094 and our software is created precisely to synchronize both. We put AI and machine learning at the service of stores so they always have the right employee, in the right place, at the right time.<\/p>\n<p>Our team is growing and we&#8217;re looking for a Customer Success Manager (CSM) to help drive software adoption, maximize value, and ensure long-term satisfaction for our clients.<\/p>\n<\/p>\n<p>\u00e2\u009c\u00a8 How you&#8217;ll make a difference<\/p>\n<ul>\n<li>Own your client portfolio and be accountable for their health, adoption, and value delivery.\u00c2\u00a0<\/li>\n<\/ul>\n<ul>\n<li>Protect and increase revenue by providing valuable insights to customers through data, offering improvement recommendations that help them improve &amp; succeed.\u00c2\u00a0<\/li>\n<li>Run structured value sessions \u00e2\u0080\u0094 presenting KPI progress, identifying improvement opportunities, and recommending concrete actions.<\/li>\n<li>Monitor usage, actions, progress and customer health proactively; escalate and act before problems grow.<\/li>\n<li>Lead Strategic Business Reviews tied to each customer&#8217;s objectives and drive renewal and upsell conversations.<\/li>\n<li>Coordinate internally with Sales, Product, Enablement, Implementation, and Support to unblock issues and relay customer feedback.<\/li>\n<li>Keep CRM and customer records accurate and up to date.<\/li>\n<li>Be product and business savvy, ensuring to tailor the customer experience to meet their business needs with Orquest.\u00c2\u00a0<\/li>\n<\/ul>\n<p>\u00f0\u009f\u00a7\u00a9 What we are looking for<\/p>\n<ul>\n<li>Senior: 4+ years as a Customer Success Manager, Account Manager, or similar role in B2B SaaS environments (experience in Retail or Workforce Management is a huge plus).<\/li>\n<li>Proven track record of driving software adoption, customer retention, and account growth.<\/li>\n<li>Strong analytical skills \u00e2\u0080\u0094 you&#8217;re comfortable working with data, building reports, and translating numbers into decisions. Knowledge of Excel and Power BI are necessary.<\/li>\n<li>Excellent communication and storytelling skills, with the ability to influence and engage both operational store managers and C-level executives.<\/li>\n<li>An empathy-driven approach combined with sharp problem-solving skills to navigate complex customer situations.<\/li>\n<li>Ability to manage a diverse portfolio of clients simultaneously and prioritize effectively in a fast-paced environment.<\/li>\n<li>Experience with CRM tools (HubSpot, Vitally)<\/li>\n<li>Advanced English level (C1). French is a very strong plus.<\/li>\n<\/ul>\n<p>\u00f0\u009f\u008c\u00b1 What we offer<\/p>\n<p>\u00e2\u009c\u00a8 A key role in a fast-growing international SaaS company \u00f0\u009f\u008c\u008d A diverse, global team and collaborative culture \u00f0\u009f\u0092\u00a1 Real ownership and autonomy to drive impact \u00f0\u009f\u0092\u008e Beyond the Salary:<\/p>\n<ul>\n<li>Comprehensive Medical Insurance.<\/li>\n<li>OpenUp platform for your mental well-being.<\/li>\n<li>Cobee for flexible compensation (meals, transport, etc.).<\/li>\n<li>Language classes to keep you growing.<\/li>\n<li>A flexible work model<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Orquest was born from a conviction: in retail, every interaction counts. A fundamental part of the in-store experience is people \u00e2\u0080\u0094 both customers and employees \u00e2\u0080\u0094 and our software is&#8230;<\/p>\n","protected":false},"author":1,"featured_media":324762,"template":"","meta":{"_promoted":"","_job_location":"","_application":"https:\/\/remoteOK.com\/remote-jobs\/remote-customer-success-manager-senior-orquest-retail-smart-planning-1133280","_company_name":"Orquest - Retail Smart Planning","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-categories":[145],"job-types":[16],"job_listing_tag":[],"class_list":["post-324761","job_listing","type-job_listing","status-publish","has-post-thumbnail","hentry","job_listing_category-sales-marketing","job_listing_type-full-time","job-type-full-time"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer Success Manager Senior - Land A Remote Job From Top Employers<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.remotetribe.life\/remotejobs\/job\/customer-success-manager-senior\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Success Manager Senior - Land A Remote Job From Top Employers\" \/>\n<meta property=\"og:description\" content=\"Orquest was born from a conviction: in retail, every interaction counts. 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