{"id":325067,"date":"2026-06-18T00:00:00","date_gmt":"2026-06-17T23:00:00","guid":{"rendered":"https:\/\/www.remotetribe.life\/remotejobs\/job\/bilingual-customer-care-representative\/"},"modified":"2026-06-18T00:00:00","modified_gmt":"2026-06-17T23:00:00","slug":"bilingual-customer-care-representative","status":"publish","type":"job_listing","link":"https:\/\/www.remotetribe.life\/remotejobs\/job\/bilingual-customer-care-representative\/","title":{"rendered":"Bilingual Customer Care Representative"},"content":{"rendered":"<div>\n<div>\n<div>\n<div>\n<div>\n<div>\n<div>\n<div>\n<div>\n<p><b>Bilingual Customer Care Representative<\/b><\/p>\n<p><b>Location:<\/b>\u00a0Remote |\u00a0<b>Job Type:<\/b>\u00a0Full-Time<br \/><b>Schedule:<\/b>\u00a0Shifts may include evenings and weekends<br \/><b>Compensation:<\/b>\u00a0Competitive pay + shift differentials for nights\/weekends<\/p>\n<p><b>Why Join Us?<\/b><\/p>\n<p>At Assurant, our Customer Care Representatives are the voice of our organization and the first point of contact for our valued customers. We are deeply invested in your success and committed to providing a supportive, inclusive, and growth-oriented environment.<\/p>\n<p><b>What Sets Us Apart:<\/b><\/p>\n<ul>\n<li>\n<p><b>Benefits from Day One<\/b>\u00a0\u2013 Medical, dental, vision, and more<\/p>\n<\/li>\n<li>\n<p><b>Paid Time Off<\/b>\u00a0\u2013 Including holidays<\/p>\n<\/li>\n<li>\n<p><b>Career Growth<\/b>\u00a0\u2013 Advancement opportunities and tuition reimbursement (up to $5,000\/year after 6 months)<\/p>\n<\/li>\n<li>\n<p><b>Comprehensive Training<\/b>\u00a0\u2013 Paid virtual training to set you up for success<\/p>\n<\/li>\n<\/ul>\n<p><b>What You\u2019ll Do:<\/b><\/p>\n<ul>\n<li>\n<p>Handle\u00a0<b>inbound customer calls and\/or e-mails<\/b>\u00a0with empathy and professionalism<\/p>\n<\/li>\n<li>\n<p>Resolve issues, answer questions, and provide proactive solutions<\/p>\n<\/li>\n<li>\n<p>Document interactions and follow up as needed<\/p>\n<\/li>\n<li>\n<p>Participate in special projects and adapt to evolving priorities<\/p>\n<\/li>\n<li>\n<p>Deliver a\u00a0<b>WOW experience<\/b>\u00a0on every call\u2014customers should hear your smile!<\/p>\n<\/li>\n<\/ul>\n<p><i>Note: This role does not involve cold calling, sales, or contract upgrades.<\/i><\/p>\n<p><b>What We\u2019re Looking For:<\/b><\/p>\n<ul>\n<li>\n<p><b>Minimum Requirements:<\/b><\/p>\n<ul>\n<li>\n<p>Bilingual fluency in Spanish and English (required).<\/p>\n<\/li>\n<li>\n<p>High school diploma or GED<\/p>\n<\/li>\n<li>\n<p>Customer service experience (call center, insurance, or banking preferred)<\/p>\n<\/li>\n<li>\n<p>Strong communication, listening, and problem-solving skills<\/p>\n<\/li>\n<li>\n<p>Ability to multitask using technology in a fast-paced environment<\/p>\n<\/li>\n<li>\n<p>Reliable high-speed internet (25 Mbps down \/ 6 Mbps up)<\/p>\n<\/li>\n<li>\n<p>Quiet, distraction-free home office setup<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li>\n<p><b>Preferred Qualifications:<\/b><\/p>\n<ul>\n<li>\n<p>2+ years of customer service experience<\/p>\n<\/li>\n<li>\n<p>Prior remote work experience<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><b>Work Environment:<\/b><\/p>\n<ul>\n<li>\n<p>Full-time, 40 hours\/week<\/p>\n<\/li>\n<li>\n<p>Shifts may vary and include weekends and holidays<\/p>\n<\/li>\n<li>\n<p>Must be available to work as late as 9 PM EST<\/p>\n<\/li>\n<li>\n<p>Periodic shift bids determine schedules based on business needs<\/p>\n<\/li>\n<\/ul>\n<p><b>Ready to Make a Difference?<\/b><\/p>\n<p>If you&#8217;re a great communicator, a natural problem solver, and passionate about delivering exceptional service, we\u2019d love to hear from you!<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>Pay Range:<\/p>\n<p>$15.03 &#8211; $27.75<\/p>\n<p>Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.<\/p>\n<p>If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.<\/p>\n<p><b>Helping People Thrive in a Connected World<\/b><br \/>Connect with us. Bring us your best work and your brightest ideas. And we\u2019ll bring you a place where you can thrive. Learn more at\u00a0<a href=\"https:\/\/jobs.assurant.com\/en\/?utm_source=job_posting&amp;utm_medium=boilerplate&amp;utm_campaign=2022\" rel=\"nofollow ugc noopener\" target=\"_blank\">jobs.assurant.com<\/a>.<\/p>\n<p>For U.S. benefit information, visit\u00a0<a href=\"https:\/\/www.myassurantbenefits.com\/\" rel=\"nofollow ugc noopener\" target=\"_blank\">myassurantbenefits.com<\/a>. For benefit information outside the U.S., please speak with your recruiter.<\/p>\n<p><b>What\u2019s the culture like at Assurant?<\/b><br \/>Our unique culture is a big reason why talented people choose Assurant. Named a Best\/Great Place to Work in 14 countries and awarded the Fortune America\u2019s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture\u00a0<a href=\"https:\/\/jobs.assurant.com\/en\/the-assurant-way\/?utm_source=job_posting&amp;utm_medium=boilerplate&amp;utm_campaign=2022\" rel=\"nofollow ugc noopener\" target=\"_blank\">The Assurant Way<\/a>.<\/p>\n<p><b>Company Overview<\/b><br \/>Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world\u2019s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.<\/p>\n<p><b>AI and Biometric Usage<\/b><\/p>\n<p>Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our <a href=\"https:\/\/jobs.assurant.com\/candidate-ai-usage\/\" rel=\"nofollow ugc noopener\" target=\"_blank\"><u>AI Usage Guidelines page<\/u><\/a> to understand what we expect from applicants regarding their use of AI during the application process. <\/p>\n<p>Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our <a href=\"https:\/\/jobs.assurant.com\/assurant-careers-privacy-notice\/\" rel=\"nofollow ugc noopener\" target=\"_blank\"><u>Privacy Notice<\/u><\/a> to learn about Assurant\u2019s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.<\/p>\n<p><b>Equal Opportunity Statement<\/b><br \/>Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.<\/p>\n<p><b>Job Scam Alert<\/b><br \/>Please be aware that during Assurant&#8217;s application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam <a href=\"https:\/\/jobs.assurant.com\/en\/job-scam-alert\/\" rel=\"nofollow ugc noopener\" target=\"_blank\">here<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Bilingual Customer Care Representative Location:\u00a0Remote |\u00a0Job Type:\u00a0Full-TimeSchedule:\u00a0Shifts may include evenings and weekendsCompensation:\u00a0Competitive pay + shift differentials for nights\/weekends Why Join Us? At Assurant, our Customer Care Representatives are the voice&#8230;<\/p>\n","protected":false},"author":1,"featured_media":325068,"template":"","meta":{"_promoted":"","_job_location":"USA","_application":"https:\/\/jobicy.com\/jobs\/145826-bilingual-customer-care-representative","_company_name":"Assurant","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-categories":[179],"job-types":[16],"job_listing_tag":[205,206,171,207],"class_list":["post-325067","job_listing","type-job_listing","status-publish","has-post-thumbnail","hentry","job_listing_category-customer-support","job_listing_type-full-time","job_listing_tag-client-service","job_listing_tag-customer-help","job_listing_tag-customer-service","job_listing_tag-support-specialist","job-type-full-time"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Bilingual Customer Care Representative - Land A Remote Job From Top Employers<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.remotetribe.life\/remotejobs\/job\/bilingual-customer-care-representative\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Bilingual Customer Care Representative - Land A Remote Job From Top Employers\" \/>\n<meta property=\"og:description\" content=\"Bilingual Customer Care Representative Location:\u00a0Remote |\u00a0Job Type:\u00a0Full-TimeSchedule:\u00a0Shifts may include evenings and weekendsCompensation:\u00a0Competitive pay + shift differentials for nights\/weekends Why Join Us? 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