{"id":325137,"date":"2026-06-17T00:00:00","date_gmt":"2026-06-16T23:00:00","guid":{"rendered":"https:\/\/www.remotetribe.life\/remotejobs\/job\/customer-service-agent\/"},"modified":"2026-06-17T00:00:00","modified_gmt":"2026-06-16T23:00:00","slug":"customer-service-agent","status":"publish","type":"job_listing","link":"https:\/\/www.remotetribe.life\/remotejobs\/job\/customer-service-agent\/","title":{"rendered":"Customer Service Agent"},"content":{"rendered":"<p>Who We Are<\/p>\n<p>Seed &amp; Sprout is a fast-growing Australian eCommerce brand creating stylish, planet-friendly products that make sustainable living simple and joyful. Based in Byron Bay, we have big growth plans for 2026 and are building a warm, collaborative remote team where your contributions truly matter.<\/p>\n<p>The Role<\/p>\n<p>We\u00e2\u0080\u0099re looking for a reliable, detail-oriented Customer Service Agent to support our customers across email , chat, and social channels. You\u00e2\u0080\u0099ll help solve issues, process orders and returns, and ensure every customer interaction leaves a positive impression.<\/p>\n<p>What You\u00e2\u0080\u0099ll Do<\/p>\n<ul>\n<li>Respond to customer inquiries quickly and professionally via Gorgias<\/li>\n<li>Process returns, refunds, and order amendments in Shopify\/Loop<\/li>\n<li>Escalate issues when needed and keep clear ticket notes<\/li>\n<li>Participate in team training, QA, and meetings<\/li>\n<li>Meet daily productivity and quality standards\n<\/li>\n<\/ul>\n<p>What We\u00e2\u0080\u0099re Looking For<\/p>\n<ul>\n<li>1\u00e2\u0080\u00933 years eCommerce customer service experience<\/li>\n<li>Strong written English and professional communication<\/li>\n<li>Experience with Shopify, Gorgias, Cin7, Loop (or similar)<\/li>\n<li>Reliable, detail-oriented, and great at time management\n<\/li>\n<\/ul>\n<p><strong>Bonus Points<\/p>\n<p><\/strong>Experience with multi-channel support or returns platforms<\/p>\n<p>Hours \/ Location<\/p>\n<p>Full-time (5 days\/week) including occasional weekends, Sydney hours (AEST). Fully remote.<\/p>\n<p>Why Join Us?<\/p>\n<p>You\u00e2\u0080\u0099ll join an established remote team with an open, supportive culture, contribute to a brand people love, and grow with a company that\u00e2\u0080\u0099s scaling fast.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Who We Are Seed &amp; Sprout is a fast-growing Australian eCommerce brand creating stylish, planet-friendly products that make sustainable living simple and joyful. 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