{"id":325179,"date":"2026-06-17T00:00:00","date_gmt":"2026-06-16T23:00:00","guid":{"rendered":"https:\/\/www.remotetribe.life\/remotejobs\/job\/client-success-manager-2\/"},"modified":"2026-06-17T00:00:00","modified_gmt":"2026-06-16T23:00:00","slug":"client-success-manager-2","status":"publish","type":"job_listing","link":"https:\/\/www.remotetribe.life\/remotejobs\/job\/client-success-manager-2\/","title":{"rendered":"Client Success Manager"},"content":{"rendered":"<p><strong>About Empathy<\/strong><\/p>\n<p>Empathy is transforming the way families navigate life\u00e2\u0080\u0099s most difficult times &#8211; from the loss of a loved one to other major life transitions. By combining technology with compassionate human care, we bring clarity, comfort, and peace of mind when it matters most.<\/p>\n<p>We partner with leading employers, insurers, and financial institutions to deliver meaningful, human-centric support at scale. Today, Empathy supports over 50 million people across the US, Canada, and the UK.<\/p>\n<p>Backed by top-tier investors including General Catalyst, Index Ventures, Adams Street, Aleph and Entre\u00c3\u00a9 Capital. We&#8217;ve raised over $160 million to date, including a $72 million Series C, to expand our impact and scale our mission worldwide.<\/p>\n<p><\/p>\n<p><strong>About this role<\/strong><\/p>\n<p>This is a rare opportunity to join a mission-driven company at the moment it enters a new market, and shape what great looks like from day one.<\/p>\n<p>As Empathy&#8217;s first Client Success Manager in the UK, you&#8217;ll own the post-sale relationship with our predominantly financial services partners end-to-end. You&#8217;ll be the person our clients trust to deliver on the promise made during the sale \u00e2\u0080\u0094 driving smooth launches, deep adoption, and the kind of measurable value that makes renewal a foregone conclusion.<\/p>\n<p>This isn&#8217;t a role where you&#8217;re handed a playbook and told to follow it. You&#8217;ll help write it. You&#8217;ll design the processes, cadences, and client experiences that will define our UK success motion \u00e2\u0080\u0094 with your work directly influencing how Empathy grows across the region.<\/p>\n<p>This will be a hybrid role with 3 days a week in office with our team.<\/p>\n<\/p>\n<p>In this role you will: <\/p>\n<p><\/p>\n<ul>\n<li>Act as the primary post-sale point of contact for a portfolio of insurer and wealth management partners, building relationships that go deep into client organisations.<\/li>\n<li>Lead onboarding and implementation workstreams \u00e2\u0080\u0094 managing timelines, aligning stakeholders, and proactively surfacing and resolving risks before they become problems.<\/li>\n<li>Drive adoption and utilisation by understanding what success truly looks like for each partner, designing the right touchpoints, and iterating based on performance data and client feedback.<\/li>\n<li>Run a disciplined cadence of client engagement \u00e2\u0080\u0094 weekly implementation syncs where needed, monthly and quarterly check-ins, and well-crafted QBRs and EBRs that tell a clear value story.<\/li>\n<li>Build and maintain living account plans: goals, success metrics, stakeholder maps, risk signals, and renewal readiness assessments.<\/li>\n<li>Use data to identify risks early and the lead the design and implementation of targeted solutions<\/li>\n<li>Partner with, Product, Care, Marketing, and Sales to deliver exceptional client-facing experiences.<\/li>\n<li>Help shape the UK success playbook, building the repeatable processes and frameworks that will scale as we grow.<\/li>\n<\/ul>\n<p>Requirements: <\/p>\n<p><\/p>\n<ul>\n<li>4+ years managing B2B or B2B2C enterprise accounts in Customer Success orAccount Management \u00e2\u0080\u0094 with a track record of clients who genuinely love working with you.<\/li>\n<li>Strong programme and stakeholder management skills, including experience leading complex, multi-threaded workstreams with senior client contacts.<\/li>\n<li>A data-fluent mindset \u00e2\u0080\u0094 comfortable digging into performance metrics and translating numbers into a clear, compelling value narrative.<\/li>\n<li>Excellent communication across every format: executive presentations, client emails, internal briefs, and live conversations where it counts.<\/li>\n<li>A proactive, structured working style. You don&#8217;t wait to be told what to do \u00e2\u0080\u0094 you anticipate, plan, and follow through.<\/li>\n<li>Genuine curiosity about the financial services, insurance, or employee benefits space \u00e2\u0080\u0094 prior experience in regulated industries is a strong plus.<\/li>\n<li>Comfort with ambiguity and a builder&#8217;s mindset. You&#8217;re energised by the prospect of creating something new, not intimidated by it.<\/li>\n<\/ul>\n<p><\/p>\n<p><strong>Why Join Empathy<\/strong><\/p>\n<ul>\n<li><strong>Mission that matters<\/strong> \u00e2\u0080\u0094 every partnership you manage directly improves the experience of families navigating bereavement.<\/li>\n<li><strong>First in market<\/strong> \u00e2\u0080\u0094 shape how Empathy shows up in the UK, with real influence over strategy, culture, and process.<\/li>\n<li><strong>Proven platform<\/strong> \u00e2\u0080\u0094 you&#8217;re not selling a concept; you&#8217;re delivering something with 45 million users and a strong US track record behind it.<\/li>\n<li><strong>Close-knit, collaborative team<\/strong> \u00e2\u0080\u0094 you&#8217;ll have a clear line to leadership in both the UK and the US.<\/li>\n<li><strong>Competitive package<\/strong> \u00e2\u0080\u0094options, 25 days PTO, home office and co-working stipend, and annual wellbeing budget.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>About Empathy Empathy is transforming the way families navigate life\u00e2\u0080\u0099s most difficult times &#8211; from the loss of a loved one to other major life transitions. 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