{"id":325467,"date":"2026-06-11T00:00:00","date_gmt":"2026-06-10T23:00:00","guid":{"rendered":"https:\/\/www.remotetribe.life\/remotejobs\/job\/technical-project-manager-2\/"},"modified":"2026-06-11T00:00:00","modified_gmt":"2026-06-10T23:00:00","slug":"technical-project-manager-2","status":"publish","type":"job_listing","link":"https:\/\/www.remotetribe.life\/remotejobs\/job\/technical-project-manager-2\/","title":{"rendered":"Technical Project Manager"},"content":{"rendered":"<p><strong>Help us change the way the world parks<\/p>\n<p><\/strong>Parking isn\u00e2\u0080\u0099t just about spaces \u00e2\u0080\u0093 it\u00e2\u0080\u0099s about creating seamless experiences, sustainable solutions, and smarter cities. At Flash, we\u00e2\u0080\u0099re not just thinking about today\u00e2\u0080\u0099s parking challenges; we\u00e2\u0080\u0099re actively shaping the future of parking + charging. Join us in transforming the way the world parks.<\/p>\n<p><strong>Join Our Flash Team as a Technical Project Manager!<\/p>\n<p><\/strong>We are seeking a highly organized and operationally focused Technical Project Manager (TPM) to own the intake, triage, tracking, and reporting of Customer Support tickets and software defects. This role serves as the critical coordination point between Customer Support, Technical Product Management, Product Strategy, QA, and Engineering teams, ensuring that incoming issues are clearly defined, properly prioritized, and routed into the correct engineering pipelines for timely resolution.<\/p>\n<p>The ideal candidate brings strong technical literacy, a structured project-tracking discipline, and experience operating in Agile or hybrid delivery environments.<\/p>\n<p>At Flash, we empower our employees to innovate, collaborate, and solve impactful challenges. As part of our <strong>Santo Domingo <\/strong>team, you\u00e2\u0080\u0099ll work with cutting-edge technologies, drive meaningful product improvements, and contribute to a customer-first culture in a dynamic, fast-growing company!<\/p>\n<p><strong>Location: <\/strong>Santo Domingo, Dominican Republic; Hybrid \u00e2\u0080\u0093 3 days in office<\/p>\n<p><strong>Travel:<\/strong> 0%<\/p>\n<p><strong>Language:<\/strong> Spoken and written fluency in English and Spanish required<\/p>\n<p><strong>What You&#8217;ll Do<\/p>\n<p><\/strong><\/p>\n<ul>\n<li>Own Support \u00e2\u0086\u0092 Engineering Intake: Serve as the primary owner of intake workflows for customer support tickets, bugs, and production incidents.<\/li>\n<li>Enforce Ticket Quality Standards: Ensure all tickets meet defined criteria (reproducibility, completeness, severity, expected vs. actual behavior, supporting artifacts) before entering engineering pipelines.<\/li>\n<li>Drive Ticket Validation &amp; Triage: Partner with Customer Support and QA to refine, validate, and clarify issues prior to engineering engagement.<\/li>\n<li>Route Work to Engineering Pipelines: Ensure validated tickets are directed to the correct engineering team, backlog, or incident response workflow.<\/li>\n<li>Manage Bug Lifecycle End-to-End: Oversee progression across all stages: intake \u00e2\u0086\u0092 validation \u00e2\u0086\u0092 prioritization \u00e2\u0086\u0092 grooming \u00e2\u0086\u0092 commitment \u00e2\u0086\u0092 release \u00e2\u0086\u0092 verification.<\/li>\n<li>Coordinate Pre-Grooming &amp; Prioritization: Facilitate alignment sessions with TPMs and QA to confirm stack ranking, priorities, and identify dependencies or risks.<\/li>\n<li>Maintain Cross-Team Visibility of Bug Queues: Track active defects across engineering teams, ensuring transparency into backlog health and delivery status.<\/li>\n<li>.Own Operational Tracking &amp; Reporting:.Maintain centralized dashboards and reporting (Jira, Sheets, BI tools) to monitor performance, risks, and trends.<\/li>\n<li>Report on Delivery Metrics &amp; KPIs: Deliver regular insights on MTTR, SLA adherence, backlog aging, defect leakage, throughput, and escalation trends.<\/li>\n<li>Lead Cross-Functional Communication &amp; Incident Coordination: Provide structured updates to Product, Engineering, and Support; coordinate during incidents to track impact, escalation, and resolution progress.\n<\/li>\n<\/ul>\n<p><strong>What You Bring<\/p>\n<p><\/strong><\/p>\n<ul>\n<li>Background in SaaS platforms, payments, IoT \/ hardware-software ecosystems, or customer-facing transactional systems.<\/li>\n<li>Experience working closely with Customer Support or Incident Management teams.<\/li>\n<li>Familiarity with Kanban \/ Scrumban delivery models.<\/li>\n<li>Experience supporting multi-team engineering organizations.\n<\/li>\n<\/ul>\n<p><strong>Qualifications<\/p>\n<p><\/strong><\/p>\n<ul>\n<li>3\u00e2\u0080\u00936+ years of experience in Technical Project Management, Program Management, or Agile Delivery roles.<\/li>\n<li>Experience working with software defect tracking systems (Jira or similar).<\/li>\n<li>Strong understanding of bug lifecycle management, Agile ceremonies, and backlog operations.<\/li>\n<li>Ability to interpret technical concepts such as logs, APIs, integrations, environments, and system dependencies.<\/li>\n<li>Demonstrated experience producing operational reporting and performance dashboards.<\/li>\n<li>Excellent stakeholder management and communication skills.<\/li>\n<li>Bilingual in Spanish and English, written and spoken\n<\/li>\n<\/ul>\n<p><strong>Company Benefits And Perks<\/p>\n<p><\/strong><\/p>\n<ul>\n<li>Hybrid role at our new office at Metro Plaza<\/li>\n<li>Legal Dominican benefits<\/li>\n<li>Supplemental Private Medical Insurance (HUMANO)<\/li>\n<li>Gym subsidy<\/li>\n<li>Meal subsidy <\/li>\n<li>Competitive salary<\/li>\n<li>Annual vacation bonus\n<\/li>\n<\/ul>\n<p>Flash is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, allow us to attract creatively-led people, and to develop the best products, services and solutions. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Every qualified individual is encouraged to apply to join our team.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Help us change the way the world parks Parking isn\u00e2\u0080\u0099t just about spaces \u00e2\u0080\u0093 it\u00e2\u0080\u0099s about creating seamless experiences, sustainable solutions, and smarter cities. At Flash, we\u00e2\u0080\u0099re not just thinking&#8230;<\/p>\n","protected":false},"author":1,"featured_media":325468,"template":"","meta":{"_promoted":"","_job_location":"","_application":"https:\/\/remoteOK.com\/remote-jobs\/remote-technical-project-manager-flash-1133783","_company_name":"Flash","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-categories":[187],"job-types":[16],"job_listing_tag":[],"class_list":["post-325467","job_listing","type-job_listing","status-publish","has-post-thumbnail","hentry","job_listing_category-devops","job_listing_type-full-time","job-type-full-time"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Technical Project Manager - Land A Remote Job From Top Employers<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.remotetribe.life\/remotejobs\/job\/technical-project-manager-2\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Technical Project Manager - Land A Remote Job From Top Employers\" \/>\n<meta property=\"og:description\" content=\"Help us change the way the world parks Parking isn\u00e2\u0080\u0099t just about spaces \u00e2\u0080\u0093 it\u00e2\u0080\u0099s about creating seamless experiences, sustainable solutions, and smarter cities. 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