{"id":325562,"date":"2026-06-23T00:00:00","date_gmt":"2026-06-22T23:00:00","guid":{"rendered":"https:\/\/www.remotetribe.life\/remotejobs\/job\/customer-service-advisor-midnights-team\/"},"modified":"2026-06-23T00:00:00","modified_gmt":"2026-06-22T23:00:00","slug":"customer-service-advisor-midnights-team","status":"publish","type":"job_listing","link":"https:\/\/www.remotetribe.life\/remotejobs\/job\/customer-service-advisor-midnights-team\/","title":{"rendered":"Customer Service Advisor \u2013 Midnights Team"},"content":{"rendered":"<div>\n<p><strong>We\u2019re Capital on Tap <br \/><\/strong> Capital on Tap started because small businesses were underserved. Big banks were slow, their products weren&#8217;t fit for purpose, and small business owners often couldn&#8217;t access what they needed. We set out to fix that.<\/p>\n<p>Today we&#8217;re a financial platform &#8211; not just a credit card company. We offer a best-in-class business credit card, SME-focused spend management platform, a savings product that hit \u00a31 billion in funds within its first year, and a growing suite of tools and financial products that make running a small business easier.\u00a0<\/p>\n<p>1,000+ employees, \u00a320bn in annual card spend, 200,000+ customers, 17,000+ Trustpilot reviews averaging 4.7 stars, and we&#8217;re profitable. We\u2019ve done a pretty good job so far, but we\u2019re just getting started!\u00a0<\/p>\n<\/div>\n<p> Remote &#8211; UK<\/p>\n<p> Shifts (Midnights) &#8211; 37.5 hours per week Monday &#8211; Friday, between 12 noon &#8211; Midnight on a 2-week shift pattern. Week 1 &#8211; 12.30-9pm. Week 2 &#8211; 3.30-midnight.\u00a0<\/p>\n<p><strong>Customer Service Team <\/strong><strong><br \/><\/strong>Our Customer Service team are the friendly voice of Capital on Tap &#8211; often the first people our business owners turn to when they need assistance. We strive to support our customers across phone, email, and live chat, taking ownership of each issue from start to finish, and providing clear and practical solutions. The team plays an important role in improving customer experience, and building strong relationships with our business owners by providing the best service possible.<\/p>\n<p><strong>What You\u2019ll Be Doing <\/strong><\/p>\n<ul>\n<li>Providing friendly, professional support to customers via phone, email, and live chat<\/li>\n<li>Resolving issues efficiently while taking full ownership of each case from start to finish<\/li>\n<li>Listening carefully to understand concerns and delivering fair, practical solutions<\/li>\n<li>Keeping up to date with products and policies to ensure accurate guidance and information is provided<\/li>\n<li>Proactively identifying ways to improve the customer experience, from enhancing FAQs to suggesting process improvements<\/li>\n<li>Recognising customers who may need additional support and ensuring they receive the help they need<\/li>\n<\/ul>\n<p><strong>We\u2019re Looking For <\/strong><\/p>\n<ul>\n<li>Strong customer service experience, ideally within a call centre or financial services environment<\/li>\n<li>Strong verbal and written communication skills, with the ability to explain information clearly and professionally<\/li>\n<li>Sound judgement and confidence when managing complex or sensitive customer enquiries<\/li>\n<li>Proven ability to handle a high volume of requests while maintaining accuracy and quality<\/li>\n<li>Proactive attitude, with a strong focus on resolving issues at the first point of contact<\/li>\n<li>Empathetic and curious nature, with a genuine passion for helping people<\/li>\n<li>The ability to work independently while also contributing effectively within a fast-paced team environment<\/li>\n<\/ul>\n<p><strong>Our Values &amp; Culture <\/strong><\/p>\n<ul>\n<li><strong>Just Pilot:<\/strong> We never settle for \u201cgood enough\u201d. We pilot new ideas fast, ask questions to figure it out, and scale quickly.<\/li>\n<li><strong>Why Not Today? <\/strong>Fast is as slow as we go &#8211; speed and simplicity gives us a competitive advantage.<\/li>\n<li><strong>Be a Buddy:<\/strong> We tap in from day one to help the team, we do the right thing even if it\u2019s hard.<\/li>\n<li><strong>Owners and Dates:<\/strong> We don\u2019t chase people. If you own a task and agree to a date, the expectation is that it gets done.<\/li>\n<li><strong>Feedback: <\/strong>We want our employees to flourish, so we regularly provide direct and constructive feedback.<\/li>\n<\/ul>\n<p><em>Even if you don\u2019t have all of the necessary skills, we still encourage you to apply.<\/em><\/p>\n<p><strong>Interview Process <\/strong><\/p>\n<ul>\n<li>Stage 1: First stage: 20-minute intro and values call with Talent Partner (Video call)<\/li>\n<li>Stage 2: Final stage: 45-minute virtual interview with members of the Customer Service Management team<\/li>\n<\/ul>\n<p><strong>Diversity &amp; Inclusion<\/strong> <br \/>We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.<\/p>\n<p><strong>Great Work Deserves Great Perks<\/strong><strong><br \/><\/strong>We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:<br \/> Private Healthcare including dental and opticians services through Vitality<br \/> Worldwide travel insurance through Vitality<br \/> Anniversary Rewards (\u00a3250, \u00a3500, \u00a3750, 4-week fully paid sabbatical)<br \/> Salary Sacrifice Pension Scheme up to 7% match<br \/> Octopus EV Salary Sacrifice Scheme<br \/> 28 days holiday (plus bank holidays)<br \/> Annual Learning and Wellbeing Budget<br \/> Enhanced Parental Leave<br \/> Cycle to Work Scheme<br \/> Season Ticket Loan<br \/> 6 free therapy sessions per year<br \/> Dog Friendly Offices<br \/> Free drinks and snacks in our offices<\/p>\n<p>Check out more of our benefits, values and mission<a href=\"https:\/\/www.capitalontap.com\/en\/company\/careers\/\" rel=\"nofollow ugc noopener\" target=\"_blank\"> here<\/a>.<\/p>\n<\/p>\n<div>\n<p><strong>Other Info<br \/><\/strong>Check out our\u00a0<a href=\"https:\/\/www.capitalontap.com\/en\/blog\/posts\/acing-your-interviews-with-capital-on-tap\/\" rel=\"nofollow ugc noopener\" target=\"_blank\">\u2018Top Tips\u2019 for interviewing.<\/a><br \/>Keep updated on new job opportunities by following us on <a href=\"https:\/\/www.linkedin.com\/company\/capital-on-tap\" rel=\"nofollow ugc noopener\" target=\"_blank\">Linkedin<\/a>.<br \/>Email <a href=\"mailto:careers@capitalontap.com\" rel=\"nofollow ugc noopener\" target=\"_blank\">careers@capitalontap.com<\/a> if you have any questions.<\/p>\n<p><strong>Excited to work here? Apply!<br \/><\/strong>If you\u2019d like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>We\u2019re Capital on Tap Capital on Tap started because small businesses were underserved. Big banks were slow, their products weren&#8217;t fit for purpose, and small business owners often couldn&#8217;t access&#8230;<\/p>\n","protected":false},"author":1,"featured_media":325563,"template":"","meta":{"_promoted":"","_job_location":"Anywhere","_application":"https:\/\/jobicy.com\/jobs\/147500-customer-service-advisor-midnights-team","_company_name":"Capital on Tap","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-categories":[179],"job-types":[16],"job_listing_tag":[205,206,171,207],"class_list":["post-325562","job_listing","type-job_listing","status-publish","has-post-thumbnail","hentry","job_listing_category-customer-support","job_listing_type-full-time","job_listing_tag-client-service","job_listing_tag-customer-help","job_listing_tag-customer-service","job_listing_tag-support-specialist","job-type-full-time"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer Service Advisor \u2013 Midnights Team - Land A Remote Job From Top Employers<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.remotetribe.life\/remotejobs\/job\/customer-service-advisor-midnights-team\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Service Advisor \u2013 Midnights Team - Land A Remote Job From Top Employers\" \/>\n<meta property=\"og:description\" content=\"We\u2019re Capital on Tap Capital on Tap started because small businesses were underserved. 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