{"id":325578,"date":"2026-06-22T00:00:00","date_gmt":"2026-06-21T23:00:00","guid":{"rendered":"https:\/\/www.remotetribe.life\/remotejobs\/job\/service-planner-guwahati\/"},"modified":"2026-06-22T00:00:00","modified_gmt":"2026-06-21T23:00:00","slug":"service-planner-guwahati","status":"publish","type":"job_listing","link":"https:\/\/www.remotetribe.life\/remotejobs\/job\/service-planner-guwahati\/","title":{"rendered":"Service Planner Guwahati"},"content":{"rendered":"<p><strong>Job Description<\/p>\n<p><\/strong>About the Role:<\/p>\n<ul>\n<li>The Service Planner \/ Sr. Service Planner is responsible for end-to-end service planning, data accuracy, system usage, productivity monitoring, and coordination with cross-functional teams to ensure smooth and timely service delivery.<\/li>\n<li>The incumbent will report to the AOM\/OM \/ Assistant Branch Manager\/Branch Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders\n<\/li>\n<\/ul>\n<p><strong>Job Responsibilities<\/p>\n<p><\/strong><\/p>\n<ul>\n<li>Develop proficiency in company software (iCABS, SCP, etc.) and ensure 100% active and &gt;95% usage of Service Companion (SCP)<\/li>\n<li>Support digital transition and maintain the accuracy of consumption, TOS, and service data<\/li>\n<li>Coordinate with IT for new users or device-related issues<\/li>\n<li>Ensure error-free documentation and adherence to the ticket-based callout process<\/li>\n<li>Organise daily\/weekly\/monthly service schedules for all technicians across contract, jobbing, renewals, and complaints<\/li>\n<li>Prioritise planning to reduce service backlog and ensure On-Time delivery<\/li>\n<li>Liaise with Sales\/Service teams to accommodate urgent visits and resolve STOP\/termination issues<\/li>\n<li>Track technician-wise productivity, efficiency, and service delivery KPIs<\/li>\n<li>Maintain and report the SOS daily, weekly, and monthly, including GSS SOS<\/li>\n<li>Provide regular updates on backlogs, critical issues, ageing profiles, and complaint trends<\/li>\n<li>Assist AOM\/OM\/ABM\/BM in monitoring field KPIs<\/li>\n<li>Coordinate with Sales and Operations for technician routing, slot availability, and routine adjustments<\/li>\n<li>Raise unresolved issues to next-level management for resolution<\/li>\n<li>Ensure leave planning and service continuity without disruption\n<\/li>\n<\/ul>\n<p><strong>Key Result Areas<\/p>\n<p><\/strong><\/p>\n<ul>\n<li>On-time Service Planning<\/li>\n<li>Data Accuracy<\/li>\n<li>SCP Utilization<\/li>\n<li>Schedule Adherence<\/li>\n<li>Reporting &amp; Analysis<\/li>\n<li>Cross-Team Coordination\n<\/li>\n<\/ul>\n<p><strong>Competencies (Skills Essential To The Role)<\/p>\n<p><\/strong><\/p>\n<ul>\n<li>Detail Orientation<\/li>\n<li>Planning &amp; Organizing<\/li>\n<li>Analytical Thinking<\/li>\n<li>Customer Focus<\/li>\n<li>Negotiation Skills\n<\/li>\n<\/ul>\n<p><strong>Educational Qualification \/ Other Requirement<\/p>\n<p><\/strong><\/p>\n<ul>\n<li>Minimum graduate, with 0-1 years of relevant experience<\/li>\n<li>Basic computer skills required (advanced proficiency is a plus)<\/li>\n<li>Knowledge of MS-Office\/G-Suite\n<\/li>\n<\/ul>\n<p>What can you expect from RPCI?<\/p>\n<p>Our Values Lie At The Core Of Our Mission And Vision. We Believe That Its Our People Who Make Our Company What It Is. We Believe In<\/p>\n<ul>\n<li>Service<\/li>\n<li>Relationships<\/li>\n<li>Teamwork<\/li>\n<li>Responsibility\n<\/li>\n<\/ul>\n<p>DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Job Description About the Role: The Service Planner \/ Sr. Service Planner is responsible for end-to-end service planning, data accuracy, system usage, productivity monitoring, and coordination with cross-functional teams to&#8230;<\/p>\n","protected":false},"author":1,"featured_media":325579,"template":"","meta":{"_promoted":"","_job_location":"Guwahati,","_application":"https:\/\/remoteOK.com\/remote-jobs\/remote-service-planner-guwahati-rentokil-initial-1133930","_company_name":"Rentokil Initial","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-categories":[145],"job-types":[16],"job_listing_tag":[],"class_list":["post-325578","job_listing","type-job_listing","status-publish","has-post-thumbnail","hentry","job_listing_category-sales-marketing","job_listing_type-full-time","job-type-full-time"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - 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