Wise is a global technology company, building the best way to move and manage the world\u2019s money. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.<\/p>\n As part of our team, you will be helping us create an entirely new network for the world’s money. More about our mission<\/a><\/strong> and what we offer<\/a><\/strong>.<\/p>\n About Wise Platform:<\/strong><\/p>\n Wise Platform allows banks, fintechs, and enterprises to embed Wise’s international payments infrastructure directly into their own products. Our technology powers partners globally \u2014 including some of the largest banks and fintechs in Brazil \u2014 enabling them to offer fast, transparent, and low-cost cross-border payments and global accounts to their customers.<\/p>\n About the role:<\/strong><\/p>\n Brazil is one of the most exciting markets in Wise Platform’s global portfolio. We’ve built partnerships with leading Brazilian financial institutions \u2014 including one of the world’s largest neobanks \u2014 and we’re just getting started.<\/p>\n As a Customer Success Manager, you will own the operational success of a portfolio of Brazilian banking and fintech partners \u2014 ensuring they get maximum value from Wise’s payment infrastructure, stay operationally healthy, and are set up to grow.<\/p>\n You’ll work hand-in-hand with the Account Management team and Wise’s internal teams \u2014 Product, Cards API, Compliance, Engineering, Legal, and Servicing \u2014 to drive performance, unblock growth, and deliver meaningful improvements to the metrics that matter most.<\/p>\n This is a mid-level, partner-facing, operational role. You’ll need to be curious, structured, data-driven, and genuinely energized by working in one of the most complex and fast-moving payment markets in the world.<\/p>\n This role will give you the opportunity to:<\/strong><\/p>\n Own operational relationships with a portfolio of Brazil-based banking and fintech partners \u2014 serving as their key operational contact for escalations, improvement initiatives, and day-to-day queries, across both Cards API\/MCA and remittance product models<\/p>\n<\/li>\n Drive partner retention and performance by working with Account Managers to improve success rates, reduce defect\/contact\/RFI rates, improve card authorization rates, and improve overall operational scalability<\/p>\n<\/li>\n Build and execute operational account plans with partners \u2014 tracking health metrics, identifying areas of friction, and leading cross-functional initiatives to resolve them<\/p>\n<\/li>\n Lead quarterly business reviews (QBRs) with partner stakeholders, presenting operational performance data and leading discussions on priorities and roadmap alignment<\/p>\n<\/li>\n Lead incident response \u2014 coordinating between partners and internal Wise teams during service disruptions and keeping partners informed throughout<\/p>\n<\/li>\n Navigate Brazil’s regulatory landscape \u2014 understanding and managing partner-specific compliance requirements including Financial Capacity (AML\/CPF), PEP handling, BACEN obligations, RFI flows, and IOF dynamics<\/p>\n<\/li>\n Advocate for your partners internally \u2014 feeding insights to product and tech teams, influencing the roadmap, and ensuring partner needs are represented<\/p>\n<\/li>\n Develop trusted relationships with operational and technical stakeholders at partner organizations, aligned on goals and built on reliability and transparency<\/p>\n<\/li>\n Use data to drive improvements \u2014 building analyses, identifying patterns, and presenting findings in business reviews and internal prioritization discussions<\/p>\n<\/li>\n<\/ul>\n At least 3\u20135 years of experience in customer success, account management, or operational roles, ideally supporting partners\/clients in payments, fintech, or financial services<\/p>\n<\/li>\n Experience managing B2B operational relationships with external partners or enterprise clients<\/p>\n<\/li>\n Data-driven mindset \u2014 comfortable working with operational data, identifying trends, and using insights to drive decisions<\/p>\n<\/li>\n Project management skills \u2014 able to lead improvement initiatives end-to-end, engaging cross-functional teams and holding stakeholders accountable<\/p>\n<\/li>\n Technical fluency \u2014 you understand APIs, webhooks, and integrations at a conceptual level; you don’t need to code, but you’re comfortable discussing technical topics with partners and engineers<\/p>\n<\/li>\n Strong communicator \u2014 able to explain complex operational or technical topics clearly, in both Portuguese and English<\/p>\n<\/li>\n Autonomous and proactive \u2014 you take ownership, act without being told, and thrive in environments where you have to build your own structure<\/p>\n<\/li>\n<\/ul>\n Great to have:\u00a0<\/strong><\/p>\n Have experience with Brazil’s payment ecosystem and\/or are familiar with regulatory frameworks (AML, KYC, BACEN regulations) affecting financial services in Brazil<\/p>\n<\/li>\n Have worked with Tier 1 or Tier 2 banks or large fintechs in Brazil or LatAm<\/p>\n<\/li>\n Have experience with card issuance products (Cards API, MCA, BIN management)<\/p>\n<\/li>\n Have used Looker, SQL, or similar tools for operational analysis<\/p>\n<\/li>\n Understand how API-based payment integrations work end-to-end<\/p>\n<\/li>\n<\/ul>\n *Please note, only resumes provided in English will be considered*<\/strong><\/em><\/p>\n This is a hybrid position located in S\u00e3o Paulo, Brazi<\/strong>l, and not fully remote (minimum 3 days at office). You must be able to commute to the office or open to self-relocation.<\/p>\n You\u2019re eligible to work in Brazil,\u00a0we cannot sponsor Visas for this role.<\/strong><\/p>\n Interested? Find out more:<\/strong><\/p>\n \u00a0Wise Platform: who we are, what we do<\/a><\/strong><\/p>\n \u00a0How we work: a practical guide<\/a><\/strong><\/p>\n \u00a0The Wise Tech Stack, 2022 Edition<\/a><\/strong><\/p>\n For everyone, everywhere. We’re people building money without borders \u2014 without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.<\/p>\n We’re proud to have a truly international team, and we celebrate our differences. If you want to find out more about what it’s like to work at Wise visit\u00a0Wise.Jobs<\/a>.<\/p>\n Keep up to date with life at Wise by following us on\u00a0LinkedIn<\/a>\u00a0and\u00a0Instagram<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":" Company Description Wise is a global technology company, building the best way to move and manage the world\u2019s money. Min fees. Max ease. Full speed. Whether people and businesses are…<\/p>\n","protected":false},"author":1,"featured_media":325654,"template":"","meta":{"_promoted":"","_job_location":"Brazil","_application":"https:\/\/jobicy.com\/jobs\/147620-customer-success-manager-43","_company_name":"Wise","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-categories":[179],"job-types":[16],"job_listing_tag":[205,206,171,207],"class_list":["post-325653","job_listing","type-job_listing","status-publish","has-post-thumbnail","hentry","job_listing_category-customer-support","job_listing_type-full-time","job_listing_tag-client-service","job_listing_tag-customer-help","job_listing_tag-customer-service","job_listing_tag-support-specialist","job-type-full-time"],"yoast_head":"\n
Min fees. Max ease. Full speed.<\/strong><\/p>\n
For everyone, everywhere.<\/strong><\/p>\nJob Description<\/h2>\n
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Qualifications<\/h2>\n
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Additional Information<\/h2>\n
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.<\/p>\n