{"id":325922,"date":"2026-06-25T00:00:00","date_gmt":"2026-06-24T23:00:00","guid":{"rendered":"https:\/\/www.remotetribe.life\/remotejobs\/job\/customer-success-manager-3\/"},"modified":"2026-06-25T00:00:00","modified_gmt":"2026-06-24T23:00:00","slug":"customer-success-manager-3","status":"publish","type":"job_listing","link":"https:\/\/www.remotetribe.life\/remotejobs\/job\/customer-success-manager-3\/","title":{"rendered":"Customer Success Manager"},"content":{"rendered":"<p>AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal \u2013 To build the future of predictive maintenance. As we enter the next phase of rapid growth, we are seeking people to help lead the journey.\u00a0<\/p>\n<h2>What&#8217;s the Opportunity:<\/h2>\n<p>We&#8217;re growing FAST and seeking a<strong> Customer Success Manager\u202f<\/strong>to become a trusted advisor to customers and own the success of the partnership. You will help demonstrate the value for our customers and be their go-to contact, advocating and facilitating successful customer outcomes throughout the broader Asset Watch organization. To succeed in this role, you will need to focus on customer objectives, be a team player, have outstanding collaboration skills and the ability to think critically. You must be able to manage shifting business demands and be able to prioritize tasks appropriately.\u00a0<\/p>\n<ul>\n<li>Take ownership over each account in your portfolio by building strong relationships to ensure customer satisfaction <\/li>\n<li>Acquire a deep knowledge of company products and value proposition <\/li>\n<li>Monitor account health and relevant KPIs to ensure continued adoption, and alignment with the customer&#8217;s objectives for overall success. Identify churn risk, and work proactively to eliminate that risk\u00a0<\/li>\n<li>Develop and present strategic success plans that clearly deliver on customer expectations <\/li>\n<li>Be highly organized with strong CRM and territory management skills <\/li>\n<li>Participate in customer meetings and quarterly business reviews, presenting progress of key success criteria <\/li>\n<li>Act as the go to point-of-contact for customers, leverage internal teams to resolve concerns and enhance the customer experience <\/li>\n<li>Facilitate Asset Watch customer onboarding, training, and initial user setup\u00a0<\/li>\n<li>Meet retention and sales targets on a quarterly basis\u00a0<\/li>\n<\/ul>\n<p><strong>Qualifications:<\/strong>\u00a0<\/p>\n<ul>\n<li>4+ years in account management or customer success <\/li>\n<li>2+ years&#8217; experience selling additional products and services to existing accounts <\/li>\n<li>Experience with CRM platforms (Salesforce strongly preferred) <\/li>\n<li>Ability to communicate clearly, concisely and in a friendly manner through verbal and written forms <\/li>\n<li>Strong active listening skills with a desire and knowledge to understand and solve for customer needs <\/li>\n<li>Experience strategically consulting customers, creating success plans, and achieving their desired outcomes <\/li>\n<li>History of exceeding retention and expansion quotas <\/li>\n<li>Must enjoy a challenge, have a desire to learn, be passionate about your work and have a commitment to excellence and continuous improvement\u00a0<\/li>\n<li>Ability to multi-task, prioritize and manage time effectively\u00a0<\/li>\n<li>Exceptional organizational skills; be results-oriented with a bias for action\u00a0<\/li>\n<li>Must embrace a culture of accountability\u00a0<\/li>\n<li>Work autonomously with minimal supervision\u00a0<\/li>\n<li>Provide personalized, professional, and courteous service, accurate information, continuous communication, and the ability to address customer expectations in an appropriate manner\u00a0<\/li>\n<li>Strong collaborator who can build trust and contribute to the success of the team\u00a0<\/li>\n<li>Understand how departments and team members contribute to the success of the organization and be comfortable to step in support however needed\u00a0<\/li>\n<li>Professional appearance, excellent communication skills and professional conduct\u00a0<\/li>\n<\/ul>\n<p><strong>Note:<\/strong> This role involves up to 15 &#8211; 20% domestic travel, primarily for client meetings and industry events.<\/p>\n<p>This role is located in the United States<\/p>\n<p>#LI-Remote<\/p>\n<p><strong>What We Offer:<\/strong>\u00a0<\/p>\n<p>AssetWatch is a remote-first company that puts people at the center of everything we do. We want our team members to thrive &#8211; that\u2019s why we offer a range of benefits and perks designed to support your well-being, growth, and work-life balance.\u00a0<\/p>\n<ul>\n<li>Competitive compensation package including stock options\u00a0<\/li>\n<li>Flexible work schedule\u00a0<\/li>\n<li>Comprehensive benefits including retirement plan match\u00a0<\/li>\n<li>Opportunity to make a real impact every day\u00a0<\/li>\n<li>Work with a dynamic and growing team\u00a0<\/li>\n<li>Unlimited PTO\u00a0<\/li>\n<\/ul>\n<p>We have a distributed team that works remotely across locations in the United States and Ontario, Canada. Collaboration within core working hours is required.\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every&#8230;<\/p>\n","protected":false},"author":1,"featured_media":325923,"template":"","meta":{"_promoted":"","_job_location":"USA","_application":"https:\/\/jobicy.com\/jobs\/142771-customer-success-manager-24","_company_name":"AssetWatch","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-categories":[179],"job-types":[16],"job_listing_tag":[205,206,171,207],"class_list":["post-325922","job_listing","type-job_listing","status-publish","has-post-thumbnail","hentry","job_listing_category-customer-support","job_listing_type-full-time","job_listing_tag-client-service","job_listing_tag-customer-help","job_listing_tag-customer-service","job_listing_tag-support-specialist","job-type-full-time"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - 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