{"id":325926,"date":"2026-06-25T00:00:00","date_gmt":"2026-06-24T23:00:00","guid":{"rendered":"https:\/\/www.remotetribe.life\/remotejobs\/job\/service-delivery-manager-2\/"},"modified":"2026-06-25T00:00:00","modified_gmt":"2026-06-24T23:00:00","slug":"service-delivery-manager-2","status":"publish","type":"job_listing","link":"https:\/\/www.remotetribe.life\/remotejobs\/job\/service-delivery-manager-2\/","title":{"rendered":"Service Delivery Manager"},"content":{"rendered":"<div>\n<p>Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world\u2019s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem &#8211; including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient\u2019s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health.\u00a0<br \/>By joining Datavant today, you\u2019re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.<\/p>\n<\/div>\n<p>Datavant is a data platform company for\u00a0healthcare\u00a0whose products and solutions enable organizations to move and connect data securely. Datavant has a network of networks consisting of thousands of organizations, more than 70,000 hospitals and clinics, 70% of the 100 largest health systems, and an ecosystem of 500+ real-world data partners.\u00a0<\/p>\n<p>By joining Datavant today,\u00a0you\u2019re\u00a0stepping onto a highly collaborative, remote-first team that is passionate about creating transformative change in healthcare. We invest in our people and believe in\u00a0hiring for\u00a0high-potential and humble individuals who can rapidly grow their responsibilities as the company scales. Datavant is a distributed, remote-first team, and we empower\u00a0Datavanters\u00a0to shape their working environment in a way that suits their needs. <\/p>\n<p>The\u00a0<strong>Manager, Service Delivery<\/strong>\u00a0leads operational execution across one or more assigned sites, ensuring the delivery of\u00a0timely, high-quality, and compliant ROI services. This leader oversees Supervisors and frontline teams, manages staffing and scheduling, drives operational performance, and ensures adherence to standardized workflows. The Manager serves as the operational heartbeat at the local level\u2014owning throughput, quality, and people management while partnering closely with Workforce Planning, Network Operations Center (NOC), and regional leadership.\u00a0<\/p>\n<p><strong>You will:<\/strong>\u00a0<\/p>\n<ul>\n<li>Own overall service delivery performance across assigned portfolio, including SLA\u2019s, quality, Global, cost and throughput\u00a0<\/li>\n<\/ul>\n<ul>\n<li>Lead Supervisors and frontline teams to deliver high-quality, compliant ROI services\u00a0<\/li>\n<\/ul>\n<ul>\n<li>Collaborate with Workforce Management (WFM) and\u00a0own daily and weekly staffing plans, schedules, and productivity management\u00a0<\/li>\n<\/ul>\n<ul>\n<li>Analyze KPIs (TAT, OTD, quality, productivity) to\u00a0identify\u00a0gaps and develop action plans\u00a0<\/li>\n<\/ul>\n<ul>\n<li>Ensure compliance with HIPAA, DMPO, UAD, and all standardized operational procedures\u00a0<\/li>\n<\/ul>\n<ul>\n<li>Partner with Supervisors to coach staff, address performance issues, and support employee growth\u00a0<\/li>\n<\/ul>\n<ul>\n<li>Serve as the first point of operational escalation for site-level execution issues (not customer issues)\u00a0<\/li>\n<\/ul>\n<ul>\n<li>Coordinate with the Network Operations Center (NOC) to address aging, exceptions, or workflow disruptions\u00a0<\/li>\n<\/ul>\n<ul>\n<li>Support training for new hires and ensure readiness to transition to centralized training (Phase 2)\u00a0<\/li>\n<\/ul>\n<ul>\n<li>Maintain\u00a0an accurate\u00a0skills matrix and\u00a0assist\u00a0with work assignment optimization\u00a0<\/li>\n<\/ul>\n<ul>\n<li>Contribute to continuous improvement initiatives and transformation pilots\u00a0<\/li>\n<\/ul>\n<ul>\n<li>Work with VPO to address concerns with Account Management team for client communication <br \/>\u00a0<\/li>\n<\/ul>\n<p><strong>Success Metrics<\/strong>\u00a0<\/p>\n<ul>\n<li>Achievement of SLA\u2019s,\u00a0quality\u00a0and cost targets\u00a0<\/li>\n<\/ul>\n<ul>\n<li>Improved operational efficiency and scalability\u00a0<\/li>\n<\/ul>\n<ul>\n<li>Reduction of rework and waste\u00a0<\/li>\n<\/ul>\n<ul>\n<li>Strong performance\u00a0and engagement\/retention of team\u00a0<\/li>\n<\/ul>\n<ul>\n<li>Successful adoption of\u00a0new technology\u00a0<\/li>\n<\/ul>\n<p><strong>What you will bring to the table:<\/strong>\u00a0<\/p>\n<ul>\n<li>Experience managing teams in healthcare operations, HIM, or a large-scale production environment\u00a0<\/li>\n<\/ul>\n<ul>\n<li>Demonstrated ability to coach and develop people leaders\u00a0<\/li>\n<\/ul>\n<ul>\n<li>Comfort using metrics and dashboards to guide operational decision-making\u00a0<br \/>Strong understanding of HIPAA and regulated workflows\u00a0<\/li>\n<\/ul>\n<ul>\n<li>Problem-solving skills and the ability to respond quickly to operational fluctuations\u00a0<\/li>\n<\/ul>\n<ul>\n<li>Identify\u00a0process improvement needs and\u00a0appropriate solutions\u00a0<\/li>\n<\/ul>\n<ul>\n<li>Ability to collaborate cross-functionally with NOC, Workforce Planning, Training, and Shared Services\u00a0<\/li>\n<\/ul>\n<p><strong>Bonus points if:<\/strong>\u00a0<\/p>\n<ul>\n<li>You have experience with ROI workflows or EMR systems\u00a0<\/li>\n<\/ul>\n<ul>\n<li>You have led multi-site teams\u00a0<\/li>\n<\/ul>\n<ul>\n<li>You have experience with Lean or continuous improvement methodologies\u00a0<\/li>\n<\/ul>\n<div>\n<div>\n<div>\n<p>We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.<br \/>At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services.<br \/>The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job.<\/p>\n<\/div>\n<div>The estimated total cash compensation range for this role is:<\/div>\n<div>$72,000\u2014$84,000 USD<\/div>\n<\/div>\n<\/div>\n<div>\n<p>To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and\/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and\/or religion. <br \/>This job is not eligible for employment sponsorship.<br \/>Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.\u00a0To learn more about our commitment, please review our EEO Commitment Statement <a href=\"https:\/\/www.datavant.com\/eeo-commitment-statement\" rel=\"nofollow ugc noopener\" target=\"_blank\">here<\/a>. <a href=\"https:\/\/www.eeoc.gov\/know-your-rights-workplace-discrimination-illegal\" target=\"_blank\" rel=\"nofollow ugc noopener\">Know Your Rights<\/a>, explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.\u00a0<br \/>At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren\u2019t even able to see whether you\u2019ve responded.) Responding is entirely optional and will not affect your application or hiring process in any way.<br \/>Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it\u00a0<a href=\"https:\/\/peopleteam.datavant.com\/portal\/en\/newticket?departmentId=248697000248790029&amp;layoutId=248697000248795462\" target=\"_blank\" rel=\"nofollow ugc noopener\">here,<\/a> by selecting the \u2018Interview Accommodation Request\u2019 category. You will need your requisition ID when submitting your request, you can find instructions for locating it <a href=\"https:\/\/app.tango.us\/app\/workflow\/Greenhouse--Locating-Requisition-ID-2c7d618c8a8a423da4330ff12330695e\" target=\"_blank\" rel=\"nofollow ugc noopener\">here<\/a>. Requests for reasonable accommodations will be reviewed on a case-by-case basis.<\/p>\n<div>\n<div>\n<div>\n<div>\n<p>For more information about how we collect and use your data, please review our <a href=\"https:\/\/www.datavant.com\/privacy-policy\" target=\"_blank\" rel=\"nofollow ugc noopener\">Privacy Policy<\/a>.<\/p>\n<\/p><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world\u2019s health data secure, accessible and actionable, we provide critical data solutions for organizations&#8230;<\/p>\n","protected":false},"author":1,"featured_media":325927,"template":"","meta":{"_promoted":"","_job_location":"USA","_application":"https:\/\/jobicy.com\/jobs\/147751-service-delivery-manager-2","_company_name":"Datavant","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-categories":[179],"job-types":[16],"job_listing_tag":[205,206,171,207],"class_list":["post-325926","job_listing","type-job_listing","status-publish","has-post-thumbnail","hentry","job_listing_category-customer-support","job_listing_type-full-time","job_listing_tag-client-service","job_listing_tag-customer-help","job_listing_tag-customer-service","job_listing_tag-support-specialist","job-type-full-time"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Service Delivery Manager - Land A Remote Job From Top Employers<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.remotetribe.life\/remotejobs\/job\/service-delivery-manager-2\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Service Delivery Manager - Land A Remote Job From Top Employers\" \/>\n<meta property=\"og:description\" content=\"Datavant is the data collaboration platform trusted for healthcare. 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