{"id":326033,"date":"2026-06-25T00:00:00","date_gmt":"2026-06-24T23:00:00","guid":{"rendered":"https:\/\/www.remotetribe.life\/remotejobs\/job\/customer-success-manager-mexico\/"},"modified":"2026-06-25T00:00:00","modified_gmt":"2026-06-24T23:00:00","slug":"customer-success-manager-mexico","status":"publish","type":"job_listing","link":"https:\/\/www.remotetribe.life\/remotejobs\/job\/customer-success-manager-mexico\/","title":{"rendered":"Customer Success Manager, Mexico"},"content":{"rendered":"<div>\n<p><strong>Who we are:<\/strong><\/p>\n<p>Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.<\/p>\n<p>Motive serves nearly 100,000 customers \u2013 from Fortune 500 enterprises to small businesses \u2013 across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.<\/p>\n<p>Visit <a href=\"http:\/\/gomotive.com\" rel=\"nofollow ugc noopener\" target=\"_blank\">gomotive.com<\/a> to learn more.<\/p>\n<\/div>\n<h2><strong>About the Role:<\/strong><\/h2>\n<p>As a Customer Success Manager &#8211; Mexico, you will report to the Director, Customer Success, and be the face of Motive to our customers within Mexico. The CSM ensures that the customer achieves the agreed upon value as promised during the sale. You are accountable to the customer through their entire lifecycle. In addition, the CSM will collaborate with the Implementation Consultant through the rollout, and steer qualified leads to Account Executives to expand Motive\u2019s revenue.<\/p>\n<h2><strong>What You&#8217;ll Do:<\/strong><\/h2>\n<ul>\n<li>Own a book of business with existing customers for expansion and renewals<\/li>\n<li>Ensure consistent retention of revenue and renewal of all accounts<\/li>\n<li>Own adoption, training, and development of best practices<\/li>\n<li>Maintain high levels of customer satisfaction and nurture client health<\/li>\n<li>Identify paths for the customer to realize value from the entire Motive platform<\/li>\n<li>Assist in troubleshooting and solving Tier 2 product support issues<\/li>\n<li>Handle a large volume of email, chat, and phone conversations<\/li>\n<li>Work with the sales team and Implementation Consultants to ensure a seamless handoff<\/li>\n<\/ul>\n<h2><strong>What We&#8217;re Looking For:<\/strong><\/h2>\n<ul>\n<li>3+ years prior experience in a customer-facing role<\/li>\n<li>2+ years prior experience as a CSM or equivalent (owning a renewal target)<\/li>\n<li>Bilingual fluency in Spanish and English required<\/li>\n<li>Ownership of revenue and renewals for a named book of business<\/li>\n<li>Experience working with accounts based in both Mexico and US a plus<\/li>\n<li>Ability to build and maintain relationships with clients and their key personnel<\/li>\n<li>Receptive to feedback, willingness to learn and embrace continuous improvement<\/li>\n<li>Resilient in capacity to deal with pressure and the demands of a fast-paced workplace<\/li>\n<li>Ability to plan ahead and be resourceful<\/li>\n<li>Strong sense of ownership for the product<\/li>\n<li>Logistics experience is a big plus<\/li>\n<li>Prior sales experience a plus<\/li>\n<\/ul>\n<div>\n<p><em>Creating a diverse and inclusive workplace is one of Motive&#8217;s core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.\u00a0<\/em><\/p>\n<p><em>Please review our Candidate Privacy Notice\u00a0<a href=\"https:\/\/drive.google.com\/file\/d\/1X9AbvQHki8zZCyjDjip1g0NtdZHcykJc\/view?usp=drive_link\" target=\"_blank\" rel=\"nofollow ugc noopener\">here<\/a>.<\/em><\/p>\n<p><em>UK Candidate Privacy Notice <a href=\"https:\/\/drive.google.com\/file\/d\/1nqdWTJ7WJJikhj1Yhlo4jxDRA_6yXZbd\/view\" rel=\"nofollow ugc noopener\" target=\"_blank\">here<\/a>.<\/em><\/p>\n<p><em>The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations.\u00a0It is Motive&#8217;s policy to require that employees be authorized to receive access to Motive products and technology.\u00a0<\/em><\/p>\n<p><em>All job postings are for existing vacancies. Please note; some interviews or new-hire training sessions may be held in person at one of our global offices.<\/em><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Who we are: Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations&#8230;<\/p>\n","protected":false},"author":1,"featured_media":326034,"template":"","meta":{"_promoted":"","_job_location":"Mexico","_application":"https:\/\/jobicy.com\/jobs\/147805-customer-success-manager-mexico","_company_name":"Motive","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-categories":[179],"job-types":[16],"job_listing_tag":[205,206,171,207],"class_list":["post-326033","job_listing","type-job_listing","status-publish","has-post-thumbnail","hentry","job_listing_category-customer-support","job_listing_type-full-time","job_listing_tag-client-service","job_listing_tag-customer-help","job_listing_tag-customer-service","job_listing_tag-support-specialist","job-type-full-time"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer Success Manager, Mexico - Land A Remote Job From Top Employers<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.remotetribe.life\/remotejobs\/job\/customer-success-manager-mexico\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Success Manager, Mexico - Land A Remote Job From Top Employers\" \/>\n<meta property=\"og:description\" content=\"Who we are: Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. 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