{"id":326126,"date":"2026-06-26T00:00:00","date_gmt":"2026-06-25T23:00:00","guid":{"rendered":"https:\/\/www.remotetribe.life\/remotejobs\/job\/customer-success-manager-ii-enterprise-central-east\/"},"modified":"2026-06-26T00:00:00","modified_gmt":"2026-06-25T23:00:00","slug":"customer-success-manager-ii-enterprise-central-east","status":"publish","type":"job_listing","link":"https:\/\/www.remotetribe.life\/remotejobs\/job\/customer-success-manager-ii-enterprise-central-east\/","title":{"rendered":"Customer Success Manager II \u2013 Enterprise (Central\/East)"},"content":{"rendered":"<div>\n<p>For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it\u2019s what we show up for every day.<\/p>\n<\/div>\n<p>Smartsheet is looking for a <strong>Customer Success Manager<\/strong> to manage a set of large enterprise accounts and improve customer satisfaction, application engagement, customer retention, and growth. You will be the primary contact for customers, understanding their success criteria, sharing best practices, providing solution guidance, and helping them realize value from Smartsheet. You have a track record for Software as a Service (SaaS) account management and maintaining high customer renewal rates because of ongoing customer engagement and technical leadership.<\/p>\n<p>You will report to a Manager of Customer Success and may work remotely. Due to the collaborative nature of this role with Account Teams (Sales, Presales, Services) ideal candidates live in the Central or Eastern United States.<\/p>\n<p><strong>\u00a0<\/strong><strong>You Will:<\/strong><\/p>\n<ul>\n<li>Perform initial onboarding of accounts with enterprise level customers, ensuring adoption and ongoing engagement throughout the customer&#8217;s lifecycle<\/li>\n<li>Partner with a cross-functional account team to develop a territory plan that maximizes customer satisfaction, retention, and expansion<\/li>\n<li>Develop and execute a data-driven enablement strategy that increases customer adoption, showcases product value, and strengthens customer relationships<\/li>\n<li>Be the Smartsheet expert providing guidance to allow customers to create impact and increase collaboration across their organization and with external parties<\/li>\n<li>Perform periodic customer success reviews that confirm satisfaction, resolve issues with the help of the Technical Support team, and expand Smartsheet use throughout the account<\/li>\n<li>Implement and share best practices to ensure customers are realizing the greatest possible value from Smartsheet<\/li>\n<li>Use usage patterns to gain insights, provide guidance and increase customer adoption and satisfaction<\/li>\n<li>Be the primary interface to manage and resolve critical situations<\/li>\n<li>Work with the Sales, Training and Professional Services teams to identify new opportunities to expand customer use of Smartsheet<\/li>\n<li>Provide expert customer insight to Product Management, Marketing and Sales on innovation and continuous improvement opportunities<\/li>\n<li>Exceed all performance targets, including maintaining high retention and growth rates<\/li>\n<li>Perform other duties as assigned<\/li>\n<\/ul>\n<p><strong>You Have:<\/strong><\/p>\n<ul>\n<li>3+ years of Customer Success or Account Management experience (or equivalent)<\/li>\n<li>The ability to explain technical subjects to non-technical personnel in large enterprises<\/li>\n<li>Good at building credibility and trust with customers and internal stakeholders by understanding their requirements<\/li>\n<li>Experience maintaining valuable and outcome-based relationships with a diverse customer account base<\/li>\n<li>Passion for working with leading edge, web-based technologies and a desire to understand Smartsheet&#8217;s benefits, use cases, and technical elements<\/li>\n<li>Bachelor&#8217;s degree in relevant field, or equivalent experience<\/li>\n<li>Willing to travel based on customer and business need<\/li>\n<li>Authorization to work in the U.S. for any employer on an ongoing basis<\/li>\n<\/ul>\n<div>\n<div>\n<div>\n<p><strong>Current US Perks &amp; Benefits:<\/strong><\/p>\n<ul>\n<li>Employer subsidized medical\/vision and dental coverage for full-time employees<\/li>\n<li>401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)<\/li>\n<li>Monthly stipend to support your work and productivity<\/li>\n<li>Flexible Time Away Program, plus Sick Time Off<\/li>\n<li>US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans<\/li>\n<li>US employees receive 12 paid holidays per year<\/li>\n<li>Up to 24 weeks of Parental Leave<\/li>\n<li>Personal paid Volunteer Day to support our community<\/li>\n<li>Opportunities for professional growth and development including access to Udemy online courses<\/li>\n<li>Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account<\/li>\n<li>Teleworking options from any registered location in the U.S. (role specific)<\/li>\n<\/ul>\n<p><em>Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity.<\/em><\/p>\n<\/div>\n<div>US Base Salary Pay Range<\/div>\n<div>$85,000\u2014$115,000 USD<\/div>\n<\/div>\n<\/div>\n<div>\n<p><strong>Get to Know Us:<\/strong><\/p>\n<p>At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You\u2019ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths\u2014because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you\u2019re doing work that stretches you, excites you, and connects you to something bigger, that\u2019s magic at work. Let\u2019s build what\u2019s next, together.<\/p>\n<p><strong>Equal Opportunity Employer:<\/strong><\/p>\n<p>Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.\u00a0<\/p>\n<p>If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.<\/p>\n<p>#LI-Remote<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI&#8230;<\/p>\n","protected":false},"author":1,"featured_media":326127,"template":"","meta":{"_promoted":"","_job_location":"USA","_application":"https:\/\/jobicy.com\/jobs\/147853-customer-success-manager-ii-enterprise-central-east","_company_name":"Smartsheet","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-categories":[179],"job-types":[16],"job_listing_tag":[205,206,171,207],"class_list":["post-326126","job_listing","type-job_listing","status-publish","has-post-thumbnail","hentry","job_listing_category-customer-support","job_listing_type-full-time","job_listing_tag-client-service","job_listing_tag-customer-help","job_listing_tag-customer-service","job_listing_tag-support-specialist","job-type-full-time"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer Success Manager II \u2013 Enterprise (Central\/East) - Land A Remote Job From Top Employers<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.remotetribe.life\/remotejobs\/job\/customer-success-manager-ii-enterprise-central-east\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Success Manager II \u2013 Enterprise (Central\/East) - Land A Remote Job From Top Employers\" \/>\n<meta property=\"og:description\" content=\"For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.remotetribe.life\/remotejobs\/job\/customer-success-manager-ii-enterprise-central-east\/\" \/>\n<meta property=\"og:site_name\" content=\"Land A Remote Job From Top Employers\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/remotetribelife\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@RemoteTribeLife\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.remotetribe.life\\\/remotejobs\\\/job\\\/customer-success-manager-ii-enterprise-central-east\\\/\",\"url\":\"https:\\\/\\\/www.remotetribe.life\\\/remotejobs\\\/job\\\/customer-success-manager-ii-enterprise-central-east\\\/\",\"name\":\"Customer Success Manager II \u2013 Enterprise (Central\\\/East) - Land A Remote Job From Top Employers\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.remotetribe.life\\\/remotejobs\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.remotetribe.life\\\/remotejobs\\\/job\\\/customer-success-manager-ii-enterprise-central-east\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.remotetribe.life\\\/remotejobs\\\/job\\\/customer-success-manager-ii-enterprise-central-east\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.remotetribe.life\\\/remotejobs\\\/wp-content\\\/uploads\\\/2026\\\/06\\\/8b6103bd-221-4.jpg\",\"datePublished\":\"2026-06-25T23:00:00+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.remotetribe.life\\\/remotejobs\\\/job\\\/customer-success-manager-ii-enterprise-central-east\\\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.remotetribe.life\\\/remotejobs\\\/job\\\/customer-success-manager-ii-enterprise-central-east\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/www.remotetribe.life\\\/remotejobs\\\/job\\\/customer-success-manager-ii-enterprise-central-east\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.remotetribe.life\\\/remotejobs\\\/wp-content\\\/uploads\\\/2026\\\/06\\\/8b6103bd-221-4.jpg\",\"contentUrl\":\"https:\\\/\\\/www.remotetribe.life\\\/remotejobs\\\/wp-content\\\/uploads\\\/2026\\\/06\\\/8b6103bd-221-4.jpg\",\"width\":400,\"height\":400},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.remotetribe.life\\\/remotejobs\\\/job\\\/customer-success-manager-ii-enterprise-central-east\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.remotetribe.life\\\/remotejobs\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Jobs\",\"item\":\"https:\\\/\\\/www.remotetribe.life\\\/remotejobs\\\/job-listings\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Customer Success Manager II \u2013 Enterprise (Central\\\/East)\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.remotetribe.life\\\/remotejobs\\\/#website\",\"url\":\"https:\\\/\\\/www.remotetribe.life\\\/remotejobs\\\/\",\"name\":\"Land A Remote Job From Top Employers\",\"description\":\"Get a remote jobs and work anywhere in the world. Perfect for digital nomads and remote workers\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.remotetribe.life\\\/remotejobs\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.remotetribe.life\\\/remotejobs\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.remotetribe.life\\\/remotejobs\\\/#organization\",\"name\":\"Remote Tribe Jobs - Find A Remote Job or Hire Talent Remotely\",\"url\":\"https:\\\/\\\/www.remotetribe.life\\\/remotejobs\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/www.remotetribe.life\\\/remotejobs\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.remotetribe.life\\\/remotejobs\\\/wp-content\\\/uploads\\\/2022\\\/01\\\/RemoteTribe_Delivery_favicon_512px.png\",\"contentUrl\":\"https:\\\/\\\/www.remotetribe.life\\\/remotejobs\\\/wp-content\\\/uploads\\\/2022\\\/01\\\/RemoteTribe_Delivery_favicon_512px.png\",\"width\":512,\"height\":512,\"caption\":\"Remote Tribe Jobs - Find A Remote Job or Hire Talent Remotely\"},\"image\":{\"@id\":\"https:\\\/\\\/www.remotetribe.life\\\/remotejobs\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/remotetribelife\",\"https:\\\/\\\/x.com\\\/RemoteTribeLife\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Customer Success Manager II \u2013 Enterprise (Central\/East) - Land A Remote Job From Top Employers","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.remotetribe.life\/remotejobs\/job\/customer-success-manager-ii-enterprise-central-east\/","og_locale":"en_GB","og_type":"article","og_title":"Customer Success Manager II \u2013 Enterprise (Central\/East) - Land A Remote Job From Top Employers","og_description":"For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI...","og_url":"https:\/\/www.remotetribe.life\/remotejobs\/job\/customer-success-manager-ii-enterprise-central-east\/","og_site_name":"Land A Remote Job From Top Employers","article_publisher":"https:\/\/www.facebook.com\/remotetribelife","twitter_card":"summary_large_image","twitter_site":"@RemoteTribeLife","twitter_misc":{"Estimated reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.remotetribe.life\/remotejobs\/job\/customer-success-manager-ii-enterprise-central-east\/","url":"https:\/\/www.remotetribe.life\/remotejobs\/job\/customer-success-manager-ii-enterprise-central-east\/","name":"Customer Success Manager II \u2013 Enterprise (Central\/East) - Land A Remote Job From Top Employers","isPartOf":{"@id":"https:\/\/www.remotetribe.life\/remotejobs\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.remotetribe.life\/remotejobs\/job\/customer-success-manager-ii-enterprise-central-east\/#primaryimage"},"image":{"@id":"https:\/\/www.remotetribe.life\/remotejobs\/job\/customer-success-manager-ii-enterprise-central-east\/#primaryimage"},"thumbnailUrl":"https:\/\/www.remotetribe.life\/remotejobs\/wp-content\/uploads\/2026\/06\/8b6103bd-221-4.jpg","datePublished":"2026-06-25T23:00:00+00:00","breadcrumb":{"@id":"https:\/\/www.remotetribe.life\/remotejobs\/job\/customer-success-manager-ii-enterprise-central-east\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.remotetribe.life\/remotejobs\/job\/customer-success-manager-ii-enterprise-central-east\/"]}]},{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.remotetribe.life\/remotejobs\/job\/customer-success-manager-ii-enterprise-central-east\/#primaryimage","url":"https:\/\/www.remotetribe.life\/remotejobs\/wp-content\/uploads\/2026\/06\/8b6103bd-221-4.jpg","contentUrl":"https:\/\/www.remotetribe.life\/remotejobs\/wp-content\/uploads\/2026\/06\/8b6103bd-221-4.jpg","width":400,"height":400},{"@type":"BreadcrumbList","@id":"https:\/\/www.remotetribe.life\/remotejobs\/job\/customer-success-manager-ii-enterprise-central-east\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.remotetribe.life\/remotejobs\/"},{"@type":"ListItem","position":2,"name":"Jobs","item":"https:\/\/www.remotetribe.life\/remotejobs\/job-listings\/"},{"@type":"ListItem","position":3,"name":"Customer Success Manager II \u2013 Enterprise (Central\/East)"}]},{"@type":"WebSite","@id":"https:\/\/www.remotetribe.life\/remotejobs\/#website","url":"https:\/\/www.remotetribe.life\/remotejobs\/","name":"Land A Remote Job From Top Employers","description":"Get a remote jobs and work anywhere in the world. Perfect for digital nomads and remote workers","publisher":{"@id":"https:\/\/www.remotetribe.life\/remotejobs\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.remotetribe.life\/remotejobs\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/www.remotetribe.life\/remotejobs\/#organization","name":"Remote Tribe Jobs - Find A Remote Job or Hire Talent Remotely","url":"https:\/\/www.remotetribe.life\/remotejobs\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.remotetribe.life\/remotejobs\/#\/schema\/logo\/image\/","url":"https:\/\/www.remotetribe.life\/remotejobs\/wp-content\/uploads\/2022\/01\/RemoteTribe_Delivery_favicon_512px.png","contentUrl":"https:\/\/www.remotetribe.life\/remotejobs\/wp-content\/uploads\/2022\/01\/RemoteTribe_Delivery_favicon_512px.png","width":512,"height":512,"caption":"Remote Tribe Jobs - Find A Remote Job or Hire Talent Remotely"},"image":{"@id":"https:\/\/www.remotetribe.life\/remotejobs\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/remotetribelife","https:\/\/x.com\/RemoteTribeLife"]}]}},"_links":{"self":[{"href":"https:\/\/www.remotetribe.life\/remotejobs\/wp-json\/wp\/v2\/job-listings\/326126","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.remotetribe.life\/remotejobs\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/www.remotetribe.life\/remotejobs\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/www.remotetribe.life\/remotejobs\/wp-json\/wp\/v2\/users\/1"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.remotetribe.life\/remotejobs\/wp-json\/wp\/v2\/media\/326127"}],"wp:attachment":[{"href":"https:\/\/www.remotetribe.life\/remotejobs\/wp-json\/wp\/v2\/media?parent=326126"}],"wp:term":[{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/www.remotetribe.life\/remotejobs\/wp-json\/wp\/v2\/job-categories?post=326126"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/www.remotetribe.life\/remotejobs\/wp-json\/wp\/v2\/job-types?post=326126"},{"taxonomy":"job_listing_tag","embeddable":true,"href":"https:\/\/www.remotetribe.life\/remotejobs\/wp-json\/wp\/v2\/job_listing_tag?post=326126"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}