{"id":326427,"date":"2026-06-30T00:00:00","date_gmt":"2026-06-29T23:00:00","guid":{"rendered":"https:\/\/www.remotetribe.life\/remotejobs\/job\/vice-president-of-customer-growth\/"},"modified":"2026-06-30T00:00:00","modified_gmt":"2026-06-29T23:00:00","slug":"vice-president-of-customer-growth","status":"publish","type":"job_listing","link":"https:\/\/www.remotetribe.life\/remotejobs\/job\/vice-president-of-customer-growth\/","title":{"rendered":"Vice President of Customer Growth"},"content":{"rendered":"<p><strong>About Us<\/p>\n<p><\/strong>PatientIQ is the leading outcomes intelligence platform for healthcare \u00e2\u0080\u0094 purpose-built to help health systems, specialty practices, medical device companies, and medical societies collect, analyze, and act on patient-reported outcomes data at scale. Our platform \u00e2\u0080\u0094 ClinicalPRO, ResearchPRO, and DataPRO \u00e2\u0080\u0094 powers clinical research, post-market surveillance, registry management, and value-based care programs across hundreds of provider organizations and some of the largest device manufacturers in the world.<\/p>\n<p><strong>About The Role<\/p>\n<p><\/strong>PatientIQ is hiring its first VP of Customer Growth \u00e2\u0080\u0094 a revenue-generating commercial leader who will own net revenue retention, expansion ARR, and the strategic account program across our full customer base. This is not a traditional CS role. The VP Customer Growth carries expansion quota, builds a CS-as-revenue model, and leads a team that includes Customer Success-Enterprise, Outcomes Research &amp; Registries, and Customer Success-Specialty Practice. The incoming leader will inherit a strong team, a clear structure, and a commercially ambitious mandate: grow NRR to 120%+ while protecting and expanding relationships with some of the most consequential health systems and specialty practices in the country.<\/p>\n<p><strong>Role Responsibilities<\/p>\n<p><\/strong><\/p>\n<ul>\n<li>Own the full NRR and expansion ARR targets for PatientIQ \u00e2\u0080\u0094 the primary commercial metric for this role<\/li>\n<li>Lead three teams: CS Enterprise (health systems, new strategic partners), CS Specialty Practice (specialty practices), and Outcomes Research &amp; Registries (Provider, MedTech, Societies)<\/li>\n<li>Carry and manage personal expansion quota; build and administer CSM-level expansion incentive plans tied to ARR growth<\/li>\n<li>Own the Strategic Account Program for named accounts \u00e2\u0080\u0094 executive relationship management, multi-year expansion planning, and EBR cadence<\/li>\n<li>Build the CS-as-revenue operating model: playbooks, tooling, metrics, and team structure that treats CS as a growth engine, not a cost center<\/li>\n<li>Partner with the VP Provider Sales in a commercial pod model \u00e2\u0080\u0094 aligned coverage of Enterprise and Specialty accounts from sale through expansion<\/li>\n<li>Drive the Enterprise\/Specialty Practice bifurcation to full execution: differentiated service models, CSM ratios, and segment-specific expansion plays<\/li>\n<li>Develop and retain a high-performing team \u00e2\u0080\u0094 coaching (CS Enterprise), (CS Specialty), and (Outcomes Research &amp; Registries)<\/li>\n<li>Oversee FY2027 headcount plan and capacity modeling\n<\/li>\n<\/ul>\n<p><strong>Requirements<\/p>\n<p><\/strong><strong>IDEAL QUALIFICATIONS<\/p>\n<p><\/strong><\/p>\n<ul>\n<li>8+ years in Customer Success, Account Management, or commercial CS leadership in B2B SaaS or health technology<\/li>\n<li>Proven track record carrying and exceeding expansion quota \u00e2\u0080\u0094 you have personally owned NRR targets, not just supported them<\/li>\n<li>Experience building CS-as-revenue models: CSM incentive design, expansion playbooks, and tech-touch at scale<\/li>\n<li>Health system or clinical technology account management experience \u00e2\u0080\u0094 you understand how health systems buy, renew, and expand<\/li>\n<li>Led teams of 10+ including CS Directors or senior individual contributors<\/li>\n<li>Demonstrated ability to grow NRR from 120%+ in a prior role<\/li>\n<li>Dual-track model experience: Enterprise and Specialty simultaneously, with differentiated service approaches<\/li>\n<li>HubSpot CRM fluency; data-driven approach to account health and expansion forecasting<\/li>\n<li>Ability to travel up to 50%\n<\/li>\n<\/ul>\n<p><strong>Benefits<\/p>\n<p><\/strong><strong>WHY WORK HERE?<\/p>\n<p><\/strong>PatientIQ was recently selected as one of the top 50 &#8220;Best Small Companies to Work For in Chicago&#8221; and we pride ourselves on our team culture and shared passion for working together to solve meaningful problems in health care to improve patient lives. Check out a few of our benefits below:<\/p>\n<ul>\n<li>Great Benefits &#8211; top-notch health, dental, and vision insurance. Additional perks available, including 401K<\/li>\n<li>We are Mission Driven &#8211; our team is motivated to solve complex problems, drive medicine forward, and ultimately improve patient outcomes<\/li>\n<li>True Idea Meritocracy &#8211; great ideas win out. We encourage all team members to challenge the status quo because our mission demands this<\/li>\n<li>Flexible Time Off &#8211; we trust you to take the time you need when you feel it is appropriate, given your workload and responsibilities. No need to track it or save up<\/li>\n<li>World-Class Team &#8211; we&#8217;re at the top of our industry because of our employees. They&#8217;re the best investment we can make, and we never forget that<\/li>\n<li>Fast Growing &#8211; we are building the largest platform for healthcare providers, industry partners, researchers, and others to collaborate on the mission to improve patient outcomes<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>About Us PatientIQ is the leading outcomes intelligence platform for healthcare \u00e2\u0080\u0094 purpose-built to help health systems, specialty practices, medical device companies, and medical societies collect, analyze, and act on&#8230;<\/p>\n","protected":false},"author":1,"featured_media":326428,"template":"","meta":{"_promoted":"","_job_location":"Chicago, Chicago, Illinois, United States","_application":"https:\/\/remoteOK.com\/remote-jobs\/remote-vice-president-of-customer-growth-patientiq-1134312","_company_name":"PatientIQ","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-categories":[179],"job-types":[16],"job_listing_tag":[205,206,171,207],"class_list":["post-326427","job_listing","type-job_listing","status-publish","has-post-thumbnail","hentry","job_listing_category-customer-support","job_listing_type-full-time","job_listing_tag-client-service","job_listing_tag-customer-help","job_listing_tag-customer-service","job_listing_tag-support-specialist","job-type-full-time"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - 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