Company<\/b><\/p>\n
Cox Automotive – USA<\/p>\n<\/p>\n
Job Family Group<\/b><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n
Customer Care Group<\/p>\n<\/p>\n
Job Profile<\/b><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n
Customer Care Specialist II<\/p>\n<\/p>\n
Management Level<\/b><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n
Individual Contributor<\/p>\n
Flexible Work Option<\/b> <\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n
Hybrid – Ability to work remotely part of the week<\/p>\n<\/p>\n
Travel %<\/b><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n
No<\/p>\n<\/p>\n
Work Shift<\/b><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n
Day<\/p>\n<\/p>\n
Compensation<\/b><\/p>\n
Hourly base pay rate is $18.17 – $27.31\/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate\u2019s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and\/or an incentive program.<\/p>\n<\/p>\n
Job Description<\/b><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n Mobility Fleet Operations is revolutionizing the industry with digital-first fleet solutions connecting fleets with maintenance experts, using data-driven technology via an automated marketplace of service providers & propretiary fleet technology. Fleet Operations is Cox Automotive Mobility\u2019s centralized Maintenance Management division; designed for fleets, operators and teams who need an on-demand service solution, data driven insights, and a team of fleet experts to support them so they can focus on their core business. <\/p>\n \u00a0<\/p>\n The Customer Care Specialist II<\/u> has a responsibility to ensure that the overall customer experience is \u201cbest in class.\u201d This is the be accomplished by the execution of the outlined processes within the work instructions with proficiency and enthusiasm. The Customer Care Specialist II will demonstrate active listening skills to ensure that the customer\u2019s needs are met and exceeding customer and company expectations. <\/p>\n \u00a0<\/p>\n PRIMARY DUTIES\/KEY RESPONSIBILITES\u00a0<\/b><\/p>\n \u00a0<\/b><\/p>\n Education, Experience, and Qualifications<\/b>\u00a0<\/p>\n \u00a0<\/p>\n Core Competencies Critical to success in this role <\/b><\/p>\n The candidate should have a strong foundation customer service skills. <\/p>\n \u00a0<\/p>\n<\/p>\n Drug Testing<\/b><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n To be employed in this role, you\u2019ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and\/or in company vehicles is prohibited.<\/p>\n<\/p>\n Benefits<\/b><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.<\/p>\n About Us<\/b><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells \u2013 or simply uses \u2013 cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation\/wellness days, and\/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer \u2013 All qualified applicants\/employees will receive consideration for employment without regard to that individual\u2019s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.<\/p>\n EOE, including disability\/vets<\/p>\n \u00a0<\/p>\n \u00a0<\/p>\n Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM\/OPT or visa sponsorship now or in future.<\/p>\n \u00a0<\/p>\n Application Deadline: 07\/11\/2026<\/p>\n","protected":false},"excerpt":{"rendered":" Company Cox Automotive – USA Job Family Group Customer Care Group Job Profile Customer Care Specialist II Management Level Individual Contributor Flexible Work Option Hybrid – Ability to work remotely…<\/p>\n","protected":false},"author":1,"featured_media":326773,"template":"","meta":{"_promoted":"","_job_location":"USA","_application":"https:\/\/jobicy.com\/jobs\/148938-customer-care-specialist-ii","_company_name":"Cox Enterprises","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-categories":[179],"job-types":[16],"job_listing_tag":[205,206,171,207],"class_list":["post-326772","job_listing","type-job_listing","status-publish","has-post-thumbnail","hentry","job_listing_category-customer-support","job_listing_type-full-time","job_listing_tag-client-service","job_listing_tag-customer-help","job_listing_tag-customer-service","job_listing_tag-support-specialist","job-type-full-time"],"yoast_head":"\n\n
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