We are a Bosch company, but we do not produce tangible objects such as DIY tools or car parts. Service is our product. We provide services and complex technology driven solutions in the area Business Process Outsourcing, and this makes us unique in the Bosch world.
We work with leading companies from the automotive, travel, tourism, building and telecommunications sectors across the world as well as other Bosch units. So besides having external client, we also work for the Bosch Group itself, helping colleagues and divisions in other areas.
As part of the Bosch group, we operate in one of its four main business areas \u2013 the Building and Energy Technologies unit. There is a historical reason for it. We used to be part of Bosch Security Systems (producer of security hardware and security solutions). For them we managed for e.g. on-going product maintenance or the emergency and monitoring call center.<\/p>\n
Are you driven by a passion for technology and the thrill of the automotive world? If you find excitement in tech, engines, motors, and the innovation behind them, we invite you to explore a rewarding opportunity with Bosch Service Solutions.<\/p>\n
Join us in a dynamic customer service role where your enthusiasm for vehicles will shine as you assist customers who share your interests. You don\u2019t need extensive experience, what matters most is your eagerness to learn and your commitment to providing exceptional support to our valued clients. With comprehensive training provided, you\u2019ll gain the knowledge and skills necessary to thrive in this fast-paced environment while representing a leading global motor company.\u00a0<\/p>\n
SCOPE<\/strong>:<\/p>\n Responsible for processing incoming customer and service-related tasks. Works efficiently across multiple systems and tools, ensuring that all data is\u00a0entered, updated, and completed correctly and on time. Supports the Customer Service team by\u00a0maintaining high data quality, structured workflows, and reliable case handling<\/p>\n \u00a0<\/p>\n RESPONSIBILITIES<\/strong>: (not limited to)\u00a0<\/p>\n \u2022 Provide\u00a0digital technical support on products, using databases, troubleshooting tools, knowledge\u00a0articles\u00a0and other complex resources.<\/p>\n \u2022 Manage renting service subscriptions (New subscription, subscription information, update\u00a0products\u00a0and services, etc.).\u00a0<\/p>\n \u2022 Billing\u00a0(Change of payment method, incidence of billing, billing and other matters related to billing).\u00a0<\/p>\n \u2022 Update personal information and ensure the Privacy Regulations.<\/p>\n \u2022 Know\u00a0customer needs by issuing outgoing follow-up calls when needed.<\/p>\n \u2022 Manage claims\/problems, write down the update for each case, ensure follow-up and customer satisfaction, and report customer feedback on the product.<\/p>\n \u2022 Strive\u00a0to continuously develop and improve processes and service\u00a0to always\u00a0ensure the best customer experience. Focus on a precise and polite form of communication.<\/p>\n You bring the passion, and we’ll give you the training. This role includes a company-paid comprehensive training in English.<\/strong><\/em> \u2022 Previous experience on customer service. Used to work on a high quality environment, following standards and procedures<\/p>\n \u2022 Strong multitasking skills across several tools and systems.<\/p>\n \u2022 Advanced user in office tools like MS Office\u00a0.<\/p>\n \u2022 Reliable, structured, and solution oriented.<\/p>\n \u2022 Good judgement for recognizing unclear or special cases.<\/p>\n \u2022 Good communication\u00a0skills, both oral and written. Able to follow phone etiquette and use of formal and polite language.<\/p>\n \u2022 Customer satisfaction oriented.<\/p>\n If you are ready to embark on a new adventure with Bosch Service Solutions and have the language skills and customer service experience, we encourage you to apply and join our dynamic and inclusive team.<\/em><\/strong> <\/p>\n What we offer:<\/strong><\/p>\n Comprehensive Training:<\/strong> As a member of our team, you’ll receive extensive training, equipping you with the skills and knowledge needed to excel in your role and contribute to the success of our project.<\/p>\n<\/li>\n Development Opportunities:<\/strong> Unlock your potential with diverse horizontal development paths, providing avenues for growth and progression within the company.<\/p>\n<\/li>\n Home Appliances:<\/strong> In addition to the exciting professional opportunities within our organization, we are pleased to share that our employees enjoy exclusive discounts on our home appliances, power tools, and JUNKERS products. Furthermore, as part of our “BOSCHContigoM\u00e1s<\/em><\/u>” benefit program, our team members also have access to discounts offered by various international companies, enhancing their overall employee experience with us.<\/p>\n<\/li>\n Contract Stability, <\/strong>long term oriented. <\/u><\/p>\n<\/li>\n Competitive Salary:<\/strong>\u00a0In line with our internal compensation policy, the salary range for this position is between approximately 20.000\u20ac\u00a0and 23.000\u20ac\u00a0gross per year, based on a full annual working schedule, as stipulated in the applicable collective bargaining agreement.<\/p>\n The final salary offer will be determined within this range and will reflect your relevant experience, skills, and qualifications. We also offer a comprehensive and competitive benefits package.<\/p>\n We will be happy to share further details regarding compensation, benefits, and development opportunities as you progress through the selection process.<\/p>\n<\/li>\n<\/ol>\n \u00a0<\/p>\n \u2022 Minimum 1\u20132 years of experience<\/strong> in customer service, data processing, or back-office roles.<\/p>\n \u2022 Language skills: <\/strong>FRENCH: bilingual + ENGLISH: C1 (working proficient\/Fluent)<\/p>\n \u2022 Strong computer skills<\/strong> and ability to work with multiple systems at once.<\/p>\n \u2022 Fast learner,<\/strong>\u00a0organized. Curious and hunger to learn more.<\/p>\n \u2022 Customer service mindset <\/strong>with a focus on accuracy and timely execution.<\/p>\n \u2022 Ability to work efficiently<\/strong> in a high-volume environment<\/p>\n \u00a0<\/p>\n \u00a0<\/p>\n At BOSCH, we believe that diversity is a cornerstone of innovation and success. We are committed to creating an inclusive environment where all individuals, regardless of their background, identity, or experiences, feel valued and empowered to contribute their unique perspectives. We celebrate the differences that make us stronger and strive to foster a workplace that reflects the diverse communities we serve.<\/p>\n We encourage applications from individuals of all races, ethnicities, genders, sexual orientations, ages, abilities, and backgrounds. Our goal is to build a team that not only represents a variety of perspectives but also drives creativity and collaboration. We are dedicated to providing equal employment opportunities and ensuring that our hiring practices are free from bias.<\/p>\n Join us in our commitment to diversity and inclusion, and help us create a workplace where everyone can thrive. <\/p>\n (Oferta abierta al programa MGM)<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":" Company Description We are a Bosch company, but we do not produce tangible objects such as DIY tools or car parts. Service is our product. We provide services and complex…<\/p>\n","protected":false},"author":1,"featured_media":326781,"template":"","meta":{"_promoted":"","_job_location":"Spain","_application":"https:\/\/jobicy.com\/jobs\/148933-customer-care-agent-leasing-company-french-market","_company_name":"Bosch Group","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-categories":[179],"job-types":[16],"job_listing_tag":[205,206,171,207],"class_list":["post-326780","job_listing","type-job_listing","status-publish","has-post-thumbnail","hentry","job_listing_category-customer-support","job_listing_type-full-time","job_listing_tag-client-service","job_listing_tag-customer-help","job_listing_tag-customer-service","job_listing_tag-support-specialist","job-type-full-time"],"yoast_head":"\n
DESIRED COMPETENCIES:<\/strong><\/p>\n\n
Work from Monday to Friday – \u00a1Weekends off!<\/strong> <\/li>\n
Friday<\/strong>: 7:30\u00a0a 14:30h. <\/li>\nQualifications<\/h2>\n
Additional Information<\/h2>\n