About the Role
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As an Enterprise Customer Success Manager, you will be the strategic partner and trusted advisor to our largest and most strategic customers. Your primary goal will be to ensure that customers derive maximum value from our solutions, leading to increased adoption, retention, and advocacy. You will collaborate with internal teams such as Sales, Account Managers, Support, and Product to ensure a seamless customer experience. This role requires a strong understanding of enterprise customer profiles, excellent communication skills, and a passion for driving customer outcomes.
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Responsibilities
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\u2022 Build and maintain strong relationships with enterprise customers as their primary post-sale contact, ensuring successful onboarding, adoption, and ongoing value realization
\u2022 Drive product utilization by aligning capabilities with customer goals, delivering training and enablement, and conducting strategic reviews that demonstrate ROI
\u2022 Own renewals by proactively monitoring customer health metrics, mitigating risks, and maintaining high satisfaction and retention rates
\u2022 Act as customer advocate internally, collaborating with Product, Support, and Sales teams to resolve issues and influence roadmaps
\u2022 Identify upsell and cross-sell opportunities, multi-thread relationships across customer organizations, and partner with Account Managers to expand accounts
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Requirements
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\u2022 5+ years in B2B Customer Success with proven track record in driving adoption, retention, and expansion
\u2022 Strong grasp of Customer Success frameworks, lifecycle management, and subscription renewal processes
\u2022 Experience with HubSpot, ChurnZero (or similar CS platforms), and customer health metrics
\u2022 Excellent relationship-building skills with ability to navigate high-stakes conversations across all stakeholder levels
\u2022 Detail-oriented, highly organized, and willing to dive deep into technical product details (cybersecurity experience a plus)Benefits
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This is a remote job. Work from anywhere! We\u2019ve been thriving as a fully-remote team since 2014. To us, remote work means flexibility and having truly diverse, global teams.
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Additionally:
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\u2022 Collaboration with a forward-thinking team where new ideas come to life, experience is valued, and talent is incubated.
\u2022 Competitive salary
\u2022 High-quality health benefits
\u2022 401(k) with employer match
\u2022 Career growth opportunities
\u2022 Unlimited paid time off
\u2022 Company-issued laptop (choice of Mac or PC)
\u2022 Professional development budget
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About our recruitment process
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We don\u2019t expect a perfect fit for every requirement we\u2019ve outlined. If you can see yourself contributing to the team, we want to hear your story. You can expect up to 3 interviews. In some scenarios, we\u2019re able to streamline the process to have minimal rounds. Director-level roles and above should expect a more thorough process, with multiple rounds of interviews.
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All roles require reference and background checks
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Teramind is an equal opportunity\/affirmative action employer. All qualified applicants will receive consideration without regard to race, age, religion, color, marital status, national origin, gender, gender identity or expression, sexual orientation, disability, or veteran status.<\/p>\n","protected":false},"excerpt":{"rendered":"
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