About DeleteMe:\u00a0
\u00a0
DeleteMe is the leader in proactive privacy protection. We help security teams reduce their human attack surface by continuously monitoring and removing exposed personal data (PII) from the open web \u2014 the very data threat actors use to launch social engineering, phishing, Gen-AI deepfake, doxxing campaigns, physical threats, and identity fraud.
Operating as a fast-growing, global SaaS company, DeleteMe serves both consumers and enterprises. DeleteMe has completed over 100 million opt-out removals, helping customers reduce risks associated with identity theft, spam, doxxing, and other cybersecurity threats. We deliver detailed privacy reports, continuous monitoring, and expert support to ensure ongoing protection.
\u00a0
DeleteMe acts as a scalable, managed defense layer for your most vulnerable attack vector: your people. That\u2019s why 30% of the Fortune 100, top tech firms, major banks, federal agencies, and U.S. states rely on DeleteMe to protect their workforce.
\u00a0
DeleteMe is led by a passionate and experienced team and driven by a powerful mission to empower consumers with privacy.
\u00a0
Job Title:\u00a0 \u00a0 \u00a0 \u00a0\u00a0\u00a0 \u00a0SMB, CUSTOMER SUCCESS\u00a0MANAGER
\u00a0
Job Summary
As a Customer Success Manager you will act as the voice of the customer and work with customers as a strategic business partner to help them optimize their account around DeleteMe\u2019s product offering.\u00a0 Customer Success Managers strive to understand how DeleteMe customers use our product and what additional product features will benefit our customer base.\u00a0 Success Managers help drive the retention experience for our customers and strategize on optimizing the entire customer lifecycle.\u00a0 A critical stakeholder for client success, Success Managers will be involved in project management, account management, customer retention, product\/feature deployments, customer feedback loops, customer growth opportunities, and more.
\u00a0
Responsibilities
-Ongoing customer engagement for customers close to renewal to ensure a successful renewal process and reduce churn.
-Ongoing customer engagement to ensure DeleteMe has an appropriate billing method on file so DeleteMe can auto-renew applicable customers.
-Updates to customer subscriptions and invoices to ensure a smooth billing process.
-Maintaining Salesforce records to ensure data cleanliness.
-Coordination with CSMs and Sales as needed when upsell opportunities become possible.
-Coordinates with Finance to ensure invoices and subscriptions are accurate and timely.
-Coordinates with CSMs and AEs when contracts\/agreements are required.
-Provide customer outreach at renewal and assist Account Executives to identify upsell opportunities for SMB customers.
-Assist with customer offboarding for SMB clients.
\u00a0
Experience
-Ability to engage with external customers alongside the account team.
-Outstanding communication, presentation, and customer relationship skills.
-Self-motivated and results-driven with a strong work ethic.
-Comfortable working independently and remotely.
-Extensive experience with customer-facing roles.
-Salesforce experience.
-Collaborative and team-oriented.
\u00a0
What We Offer:\u00a0
-Comprehensive health benefits – Medical, Vision, Dental\u00a0
-Flexible work schedule
-100% work from home
-Generous 401k matching up to 6%
-20 days paid time off
-15 sick days
-12 company-paid holidays
-Childcare expense reimbursement
-Fitness and cell phone reimbursement
-Birthday time off<\/p>\n","protected":false},"excerpt":{"rendered":"
About DeleteMe:\u00a0 \u00a0 DeleteMe is the leader in proactive privacy protection. We help security teams reduce their human attack surface by continuously monitoring and removing exposed personal data (PII) from…<\/p>\n","protected":false},"author":1,"featured_media":327315,"template":"","meta":{"_promoted":"","_job_location":"USA","_application":"https:\/\/jobicy.com\/jobs\/149329-smb-customer-success-manager","_company_name":"DeleteMe","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-categories":[179],"job-types":[16],"job_listing_tag":[205,206,171,207],"class_list":["post-327314","job_listing","type-job_listing","status-publish","has-post-thumbnail","hentry","job_listing_category-customer-support","job_listing_type-full-time","job_listing_tag-client-service","job_listing_tag-customer-help","job_listing_tag-customer-service","job_listing_tag-support-specialist","job-type-full-time"],"yoast_head":"\n