{"id":327459,"date":"2026-07-14T00:00:00","date_gmt":"2026-07-13T23:00:00","guid":{"rendered":"https:\/\/www.remotetribe.life\/remotejobs\/job\/junior-contact-center-agent\/"},"modified":"2026-07-14T00:00:00","modified_gmt":"2026-07-13T23:00:00","slug":"junior-contact-center-agent","status":"publish","type":"job_listing","link":"https:\/\/www.remotetribe.life\/remotejobs\/job\/junior-contact-center-agent\/","title":{"rendered":"Junior Contact Center Agent"},"content":{"rendered":"<p><strong>Annual gross salary range: <\/strong>Min. 15,732\u00e2\u0082\u00ac &#8211; Max. 17,805\u00e2\u0082\u00ac (depending on experience).<\/p>\n<p><strong>Volkswagen Group Services<\/strong> is a Volkswagen Group company oriented towards working for Group companies worldwide. We provide services in the areas of production, logistics, data engineering (IT), engineering, quality, business services, human resources, communication and administrative and financial services.<\/p>\n<p>We are focused on our clients\u00e2\u0080\u0099 activities and take responsibility for carrying them out on their behalf.<\/p>\n<p>We are currently looking to grow our team with a <strong>Junior Contact Center Agent (Roadside Assistance &#8211; German Speaker)<\/strong> for our <strong>fully remote<\/strong> project.<\/p>\n<p><strong><strong>What will your responsibilities be?<\/p>\n<p><\/strong><\/strong><\/p>\n<ul>\n<li>Providing roadside assistance in a safe, professional, and timely manner;<\/li>\n<li>Acknowledging and resolving customer complaints;<\/li>\n<li>Processing inquiries received via phone;<\/li>\n<li>Identifying customer needs and helping customers using specific features;<\/li>\n<li>Analyzing and reporting product malfunctions;<\/li>\n<li>Assisting in training new employees when requested by management;<\/li>\n<li>Updating our internal databases with information about technical issues and useful discussions with customers;<\/li>\n<li>Informing customers about new features and functionalities;<\/li>\n<li>Following up with customers to ensure their technical issues are resolved.\n<\/li>\n<\/ul>\n<p><strong><strong>What skills are we looking for?<\/p>\n<p><\/strong><\/strong><\/p>\n<ul>\n<li>High school diploma or equivalent (mandatory)<\/li>\n<li>Previous experience in Customer Care Specialist or in a similar Customer Service Representative (CSR) role (preferred)<\/li>\n<li>Native-level German or minimum C1 proficiency (mandatory)<\/li>\n<li>Fluent in English (mandatory)<\/li>\n<li>Availability to work in a shift-based schedule (mandatory)<\/li>\n<li>Familiarity with the automotive industry (considered an advantage)<\/li>\n<li>Experience using help desk software and remote support too<\/li>\n<li>Solid understanding of CRM systems<\/li>\n<li>Excellent communication and problem-solving ski\n<\/li>\n<\/ul>\n<p><strong>What We Can Offer<\/p>\n<p><\/strong><\/p>\n<ul>\n<li>Competitive Salary and Benefits<\/li>\n<li>Opportunity for rapid growth in the company<\/li>\n<li>Training according with your path career<\/li>\n<li>Collaborative work environment<\/li>\n<li>Multicultural teams<\/li>\n<li>Proactive support\n<\/li>\n<\/ul>\n<p><strong>Ref. Level:<\/strong> B<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Annual gross salary range: Min. 15,732\u00e2\u0082\u00ac &#8211; Max. 17,805\u00e2\u0082\u00ac (depending on experience). Volkswagen Group Services is a Volkswagen Group company oriented towards working for Group companies worldwide. We provide services&#8230;<\/p>\n","protected":false},"author":1,"featured_media":327460,"template":"","meta":{"_promoted":"","_job_location":"Palmela,","_application":"https:\/\/remoteOK.com\/remote-jobs\/remote-junior-contact-center-agent-volkswagen-group-1134886","_company_name":"Volkswagen Group","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-categories":[145],"job-types":[16],"job_listing_tag":[],"class_list":["post-327459","job_listing","type-job_listing","status-publish","has-post-thumbnail","hentry","job_listing_category-sales-marketing","job_listing_type-full-time","job-type-full-time"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Junior Contact Center Agent - Land A Remote Job From Top Employers<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.remotetribe.life\/remotejobs\/job\/junior-contact-center-agent\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Junior Contact Center Agent - Land A Remote Job From Top Employers\" \/>\n<meta property=\"og:description\" content=\"Annual gross salary range: Min. 15,732\u00e2\u0082\u00ac &#8211; Max. 17,805\u00e2\u0082\u00ac (depending on experience). 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