Customer Support

Vice President of Operations Full Time



Job Overview:

The VP of Field Operations for the West Coast of the United States plays a critical role in leading and optimizing practice operations, ensuring sustainable growth, and driving operational excellence across all regions. This position focuses on strategic relationship-building, team leadership, and implementing best practices. By setting a high standard in operations and growth management, the VP of Field Operations will ensure that Specialty1 Partners’ practices meet business objectives, enhance productivity, and foster a culture of continuous improvement. 



 


About Us:

Specialty1 Partners is a practice services organization committed to providing non-clinical, business support services to the nation’s leading specialty dental practices. The company was founded in 2019 by four endodontists who wanted to provide unique and differentiated support to specialty dental practices. Originally focusing on support for endodontics practices (under the Endo1 brand), Specialty1 Partners quickly expanded its support to periodontics and oral surgery practices.


Since its founding, Specialty1 Partners has grown rapidly to become one of the largest private owners of specialty dental practices in the U.S. Headquartered in Houston, TX, Specialty1 Partners is led by its founders and a management team focused on ongoing growth and delivering best-in-class services across its network of practices. Specialty1 Partners currently has over 225 locations across 28 states



 

Primary Responsibilities: 


  • Develop and execute a quarterly practice visit plan, attend bi-weekly site visits to engage with practices, and lead direct reports by example to maximize the growth and practices financial performance. 
  • Build strong and trusting relationships with partner and associate doctors, sharing Specialty1 Partners’ vision and strategic goals, and addressing escalated doctor issues in partnership with the SVP of Operations. 
  • Oversee onboarding and off-boarding processes for associates, including growth planning, associate-to-partner model design, and ensuring practice support during transitions that foster a rapid ramp in production 
  • Coordinate and resolve payroll issues with SVP, HR, and Payroll teams. 
  • Mentor and develop Regional Directors of Operations (RDOs) through regular 1:1s, with individual development plans (IDPs) for growth. 
  • Realign and expand the RDO team as needed to drive organic and M&A growth and manage regional budgets effectively. 
  • Conduct monthly operational reviews (MORs) with RDOs to create and monitor SMART action plans that support EBITDA optimization. 
  • Prepare quarterly business reviews (QBRs) for SVP, COO, and Finance, covering achievements, challenges, and growth strategies. 
  • Identify and resolve operational inefficiencies in practices, improving production and margins.  This includes ensuring doctors are working their contracted hours and optimizing scheduling templates to meet capacity utilization requirements and provide immediate access for patients. 
  • Collaborate with corporate support department heads on strategic initiatives like doctor recruiting, marketing, practice transitions, procurement, technology, compliance, and FP&A. 
  • Ensure compliance with policies and SOPs in partnership with the regional compliance team. 
  • Focus on associate doctor retention by fostering engagement and supporting onboarding of the CLT associate mentorship program. 
  • Lead and measure the outcomes of strategic initiatives, refining processes for impact.   
  • Implement best practices across the various PMS systems for Scheduling, Insurance verification, payment collections and end-of-day reconciliations in support of revenue cycle standard operating procedure. 
  • Develop and present business cases for regional growth opportunities, securing approvals through the SVP of Operations. 
  • Knowledge of call center and telephone configurations to ensure patients are being seen in the most immediate manner. 
  • Communicate KPI practice performance so that everyone is aligned with the budget expectations and performance.  Knowledge of Excel and pivot tables is an important skill set to aid in this effort. 
  • Cascade change management and communications to RDO and practice administrators with focus on best practice operations and standardization. 
  • Drive new practice openings, relocations, lease renewals, and major equipment acquisitions, maintaining alignment with the SVP. 


 

Requirements: 


  • Bachelor’s degree in business administration, Healthcare Management, or a related field. 
  • Minimum of 7 years of experience in operations management within a healthcare or dental support environment. 
  • Proven track record of leadership in multi-location management. 
  • Strong leadership abilities, with experience in developing teams, mentoring, and setting clear objectives. 
  • Expertise in operational planning, process optimization, and change management. 
  • Excellent communication and relationship-building skills, with the ability to influence and engage partners and staff. 
  • Data-driven mindset with strong analytical skills for KPI monitoring and reporting.   
  • Using excel and advanced features like pivot tables and power point to present information. 
  • Familiarity with HRIS systems (e.g., UKG), Smartsheet, and other workflow tools. 
  • Familiarity with call center and telephone routing and configurations to ensure immediate access to scheduling an appointment with doctor is not delayed awaiting returns of voice mail (ie., Ring Central) 


Why Join Us?

This is a unique opportunity to lead and shape the operational success of practices within a growing company dedicated to excellence in patient care and practice management. Specialty1 Partners offers a dynamic environment with the chance to make a meaningful impact and contribute to our long-term success.



 Benefits:

  • Strong Annual Performance-Based Bonus Plan
  • BCBS High Deductible & PPO Medical Insurance Options 
  • VSP Vision Coverage   
  • BCBS PPO Dental Insurance   
  • Complimentary Life Insurance Policy   
  • Short-term & Long-Term Disability   
  • Pet Insurance Coverage  
  • 401(k) plan 
  • HSA / FSA Account Access 
  • Identity Theft Protection 
  • Legal Services Package 
  • Hospital/Accident/Critical Care Coverage 
  • Paid Time Off   
  • Diverse and Inclusive Work Environment


We believe in transparency through the talent acquisition process; we support our team members, past, future, and present, to make the best decision for themselves and their families. Starting off on the right foot with pay transparency is just one way that we are supporting this mission. 



Position Base Pay Range: $150,000 USD – $200,000 USD

Specialty1 Partners is the direct employer of non-clinical employees only. For clinical employees, the applicable practice entity listed above in the job posting is the employer. Specialty1 Partners generates job postings and offer letters to assist with human resources and payroll support provided to the applicable practice. Clinical employees include dental assistants and staff assisting with actual direct treatment of patients. Non-clinical employees include the office manager, front desk staff, marketing staff, and any other staff providing administrative duties.



Specialty1 Partners and its affiliates are equal-opportunity employers who recognize the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment based on objective criteria and without regard to the following (which is a non-exhaustive list): race, color, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws. Specialty1 Partners’ Privacy Policy and CCPA statement are available for view and download at https://www.specialty1partners.com/privacy-policy/ 


Specialty1 Partners and all its affiliates participate in the federal government’s E-Verify program. Specialty1 further participates in the E-Verify Program on behalf of the clinical practice entities which are supported by Specialty1. E-Verify is used to confirm the employment authorization of all newly hired employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. The E-Verify process is completed in conjunction with a new hire’s completion of Form I-9, Employment Eligibility Verification upon commencement of employment. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, go to www.e-verify.gov and click on the Employees Link to learn more.



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Tagged as: Client Service, Customer Help, Customer Service, Support Specialist

Job Overview